- Organisation KPI
- Agriculture
- Farming
- Irrigation & Drainage
- Productivity & Efficiency
- # of crop development programs
- # of demonstration plots
- # of hybrid varieties planted
- # of permits / licenses on hand
- # of total area of land cultivated
- # of total land irrigated
- % increase in production
- % of crop extension projects completed satisfactory
- % of weather impact on production
- Total volume of production potential
- Standards & Compliance
- Banking & Investment
- Banking
- # of brokered deposits
- # of changes in loan classifications
- # of early pay-off loans
- # of past due loans
- % of subprime mortgages
- % operating self-sufficiency
- Interest expense/average assets
- Net income
- Net short term liabilities to assets
- Non interest-bearing cash and due from banks
- Noncurrent loans & leases to gross loans and lease
- Non-interest expense as % of average assets
- Non-interest income as % of average assets
- Total deposits
- Investment
- # of new investment proposals
- # of venture capital deals
- Annual equivalent rate
- Average size of venture capital deal
- Average total return to investors
- Management fees as % of fund size
- Market value of fund
- Net present value (NPV)
- Return on capital
- Short term assets to short term liabilities
- Total invested venture capital
- Un-invested funds
- Banking
- Communication & PR
- Compliance
- Construction
- Client Satisfaction
- Improve Efficiency
- Project Build
- # built area
- # of appliances
- # of contingency plans
- # of drawings & specifications
- # of fireplace/stove/insert
- # of flat concrete/aprons/patios/sidewalks
- % of excavation/backfill/grade done
- % of weatherization/fire stuffing/insulation completed
- Paint interior/wall coverings
- Receivables turnover
- Space of landscaping needed
- Total receivables
- Total space of paint/stain exterior
- Project Costs
- Quality Monitoring
- # building performance index
- # of construction drawing and specification review
- # of forensic defect evaluation
- # of on-site inspections/Standard of care
- # of remediation and repair recommendations
- # of remediation of defects after handing over
- # of root cause analysis done
- % daylight factor
- % of defects entered in the handing-over protocol
- Average time to rectify defects in maintenance period
- Consulting Services
- Contracting
- Administration
- Monitor Implementation
- Organization & Management
- Procurement
- # of units of stock to offer a reliable service
- % of cost breakdown given when requested
- % of delivery to made within the agreed time
- % of quantity supplied matches the quantity ordered
- % of supporting documentation received within x days
- % of time in line with agreed SLA turnaround
- Current lead time compares favorably with previous lead time
- Total volume of offers discounts
- Service Quality
- # of days average notice before delays
- # of planned “downtime” of the system required
- # of unplanned “downtime” of the system required
- % of product is user-friendly when in use
- % of product/service meet the agreed, documented standards
- % of product/service to have been reliable /durable
- % of resource dedicated to monitoring contractor performance
- % of timely attendance on site in response to initial fault report
- Subcontractor Performance
- Customer Service
- Call Centre
- # average call handling time
- # average speed of answer
- # of call transfers
- # of complaints received
- # of contacts per agent
- # of one call resolutions
- % agent utilization
- % answer accuracy
- % customer calls answered in the first minute
- % lead conversion rate
- % of all calls abandoned
- % of customers that are satisfied
- % of failure to pass caller data
- % of first call resolution
- Customer Satisfaction
- # of customer complaints
- # of customers lost
- % customer invoice accuracy rate
- % customer responsiveness
- % customer retention
- % customer satisfaction
- % of customer orders delivered on time
- % of product damage
- % of product returns
- % of visitor postcode data available
- Average time spent on customer relations
- Average waiting time for check out
- Customer-loyalty index
- Mail Centre
- Mail Service Quality
- Marketing & Sales
- Stakeholder Satisfaction
- Walk-In Service
- # of total visitors entering the office
- # of visitors who are serviced at agent stations
- % of answer accuracy
- % of customers use self-service computers
- % of first visit resolution
- % of visitors receiving agent service to total visitors
- Average cost per service
- Average time to transaction complete
- Average wait time in person
- Call Centre
- Education
- Administration
- # of institutional research
- % users’ perceptions of quality of service
- Average admissions application response timing
- Average printing services reduction of pre-press time
- Average time for printing services bulk mail
- Average time for registrar’s office grade posting
- Registrar’s office clearing transcript average time
- Assessment
- # of assessment plan
- # of development programs offered to students
- # of external program review
- # of library usage by teachers and principals
- # of teachers results-oriented cycles of inquiry
- # of writing and mathematics assessments developed
- % increase in applications of scholarships
- % of student diversity
- % of student satisfaction
- Career Services
- # of employer surveyed
- # of employers recruiting interns
- % employer evaluation of students
- % of career interest testing
- % of graduates employed in their field of study
- % of participation in career days
- % of students counseled
- % of students entering employment
- Average graduate starting salary
- Completion rates for graduate survey
- Graduate placement rate
- Disability Services
- Engagement & Partnership
- Enrolment
- # of new student recruitment
- # of student headcount by college of attendance
- # of student transfers
- % of growth in student enrolments
- % of part time students
- % of students are disabled
- % of students recruited from local high-schools
- % of students recruited from outside the country
- % student acceptance rate
- Ratio of first-preference applicants
- Facilities & Equipment
- # of accessible computer terminals per student
- # of facilities services work order response
- % addition of new equipment and services
- % of buildings in poor condition
- % of time that network servers were kept online
- % satisfaction with cleanliness and comfort
- Amount spent on facilities investment
- Annual expenditure on IT as a % of # of students
- Internet bandwidth per user
- Total expenditure on repairs and maintenance
- Faculty & Staff
- # of books published
- # of conferences/presentations given
- # of full time professors
- # of minorities faculty or staff employment
- # of research projects completed
- # of work cover claims
- % of academic staff with a doctorate
- % of faculty engaged in research
- % of faculty holding teaching diplomas
- % of participation in ICT training
- % participation in staff development
- Average international years of staff experience
- Student-faculty ratio
- Financial
- % discount on tuition fees
- % of budget devoted to instruction and instructional services
- % of university revenue available for strategic initiatives
- Amount given by alumni
- Amount spend on student services
- Average cost of course
- Average expenses for students/learners
- Average full time professor annual salary
- Net revenue of students/learners
- Total earned income
- Total equipment and technology expenses
- Total private contributions to university
- Financial Aid
- International Learning
- Library
- # of book titles held in the library as a % of # of students
- # of children attending educational sessions
- # of items acquired
- # of newspaper issues
- # of pages of digitized material viewed over the web
- # of searches of the Library’s online catalogue
- # of visitors to the library’s ‘learning’ website
- # of visits to reading rooms
- % if reading rooms availability within 15 minutes
- % of material delivered electronically
- % of material held onsite
- Borrowers as a % of the resident population
- Monograph lending fulfillment rate
- Participation
- Public Relations
- Quality Assurance
- Registrar
- Research
- # of research active academic staff
- # of research competitive grants
- # of research higher degree completions
- # of total operating funds spent on research
- % academic staff with a Doctorate
- % higher degree research load
- % of funding for research
- % of staff deemed to be research active
- Total research income
- Value of research grants
- Retention
- Student Achievement
- Student Body
- # of active graduate students
- # of merit scholars of freshman class
- # of students who participate in orientation program
- % international students
- % of student satisfied
- Average high-school rank of freshman class
- Male / female student ratio
- Ratio of # of graduate to undergraduate students
- Student / staff ratio
- Student / teacher ratio
- Student Learning
- # of new graduate programs
- # of persons served through continuing education
- # of special recognition/honors received by students
- # of student surveying and exit interviews
- # of students participation in using learning portal
- % drop-out rate
- % of absent students per class
- % of courses that are web-based or web enhanced
- % of employers satisfied with quality of graduates
- % of expelled students
- % of parents satisfied with education programs and services
- % of programs with assessment plans
- % of students engaged in research
- % of students master 90% of course competencies
- % of undergraduate classes with <20 students
- Average class size
- Average GPA
- Early graduation rate
- Student Support
- # of students receiving counseling services
- % extracurricular activities
- % of alumni rating of services and programs
- % of creating campus climate that supports retention
- % of student satisfaction with co-curriculum
- % of web enhanced service delivery
- % student connectedness to campus
- % students per computer
- Average professional fee rate of staff
- Ratio of students to administrative staff
- Administration
- Energy Supply
- Direct Energy
- Distribution
- Amount of supplied water
- Commercial power sales as % of total sales
- Connection density per km network
- Connection density per service area
- Industrial power sales as % of total sales
- Network overhead %
- Own power generation as % of total power
- Residential power sales as % of total sales
- Total amount of radioactive waste
- Energy Generation
- Exploration & Production
- Gas & Power
- Social Programs
- Engineering
- Cost Reduction
- Customer Satisfaction
- Design Cost
- Design Quality
- # of days for the release cycle
- # of days late to pre-analysis
- # of misused shipments of prototypes
- # of off-specifications accepted
- # of restarts of evaluations and tests
- # of times a print is changed
- % of error-free designs
- % of prints released on schedule
- % of repeat problems corrected
- % of requests for engineering
- % of special quotations that are successful
- % product meets customer expectations
- Average time to correct a problem
- Forklift Business
- Maintenance
- # of hours lost due to equipment downtime
- # of hours used on scheduled maintenance
- # of repeat call hours for the same problem
- # of unscheduled maintenance calls
- % of equipment maintained on schedule
- % of equipment overdue for calibration
- % of warranty parts dispatch within 48 Hours
- % rework due to calibration errors
- % scrap due to calibration errors
- Average maintenance cost/equipment cost
- Average parts delivery period - current
- Materials Handling
- Project Engineering
- # of changes to layout
- # of industrial design completions past due
- % of engineering action requests accepted
- % of error in purchase requests
- % of error in time estimates
- % of on-time delivery of finished goods
- % of production capacity
- % of projects executed within approved budget
- % of projects executed within scheduled time
- % of total floor space devoted to storage
- Suppliers Partnership
- Waste Heat Engine
- Financial
- Accounting
- Accounting Control
- Accounts Payable
- # days of purchases in accounts payable
- # of days payable
- # of invoices outstanding
- # of unsettled - unpaid invoices
- % of bad debts against invoiced revenue
- % of electronic invoices
- % of invoices disputed
- % of low value invoices
- % of overdue invoices
- % of payable invoices without purchase order
- % of payment made within time limit
- % reduction of payroll errors
- Expenses claims processed per staff
- Invoicing processing costs
- Monetary value of invoices outstanding
- Accounts Receivable
- Budgeting
- # of budget deviations
- # of days taken to close the budget
- # of years with a balanced budget
- % accuracy of periodic financial reports
- % of budget cuts achieved
- % of budgeting deviation of planned budget
- % of budgeting forecast accuracy of budget
- Time by which budget closed before the year end
- Total managed expenditure (TME)
- Expense Reimbursement
- % of expense report exception line items
- % of expenses violating corporate policy
- % of travel and entertainment expenses on expense claims
- Average # of expense claims per employee or FTE
- Average value of expense claims
- Cycle time in days to approve and schedule reimbursement
- Expenses claims processed per FTE
- Financial Costs
- Financial Management
- Financial Performance
- Financial Ratios
- Financial Reporting
- Governance & Compliance
- # of audit finding closing more than two weeks
- # of certifications held by a proposed newcomer
- # of errors found by outside auditors
- # of errors in financial reports
- # of manual payroll payments
- # of minor finding on ISO 9001 Internal Audit
- # of overdue invoices
- # of payroll errors per month
- # of record errors per employee
- % error in budget predictions
- % of error-free vouchers
- % of errors in checks
- % of errors in expense accounts detected by auditors
- % of errors in travel advance records
- % of expense report exception line items
- % of strategic objectives achieved within a given period
- % of un-assessed identified risks
- Health & Safety Costs
- HR Costs
- HR related operating cost
- HR related total operating expenditure
- HR total labor cost by total headcount
- Overtime headcount factor (for total employees)
- Overtime labor cost ratio
- Total direct labor costs
- Total HR revenue by total headcount
- Total indirect labor cost
- Total overtime cost
- Total pensions and retirement benefits
- Total wages and salaries
- Legal Cost
- Payroll
- % of errors in payroll
- % of manual payroll payments
- % of untimely payroll payments
- Cost of payroll process as % of total payroll cost
- Cost per payslip issued
- Cycle time (in days) to process the payroll
- Cycle time to resolve payroll errors
- Payment errors as % of total payroll disbursement
- Systems cost of payroll process as a % of total payroll cost
- Timeliness in submission of statutory returns
- Procurement & Supplier
- Revenues & Profits
- # breakeven point (BEP)
- # working capital turnover
- % gross profit margin
- % net profit margin
- % return on equity (ROE)
- % return on net assets (RONA)
- % return on security investment (ROSI)
- % return on total assets (ROTA)
- % sustainable growth rate (SGR)
- Book value per share (BVPS)
- Earnings before % taxes, depreciation, amortization (EBITDA)
- Earnings per share (EPS)
- EBIT (Earnings Before Interest and Taxes)
- Economic value added (EVA ™)
- Net income after taxes (NIAT)
- Return on capital employed (ROCE)
- Savings
- Shareholders & Creditors
- Taxes
- Health & Safety
- Employee Safety
- # of carbon monoxide incidents
- # of cases of work hours violations
- # of health care staff/thousands of employees
- # of major injuries
- # of major/ serious accidents
- # of safety accidents per 100,000 hours worked
- # of staff who got medical treatments
- # of total fatalities
- Total accidents/100,000 hours worked
- Total health expenditure/employee
- Environment
- # of environment violations
- # of spills of liquid and accidental releases of substances
- % and total volume of water recycled and reused
- % of materials used that are recycled input materials
- % of natural light within buildings
- % of spending on environment-friendly suppliers
- % of suppliers that affirmed business code of conduct
- Amount of petrol and diesel used by fleet
- Size of identified contaminated land sites
- Water treatment expenditure/total treated water
- Ergonomics
- HSE Costing
- # of lost days
- # of lost time injury cases
- # of medical injury cases
- % of warranty work costs recovered through claims
- % reduce cost of safety management
- % reductions in costs and safety improvement
- Cost per HSE employee
- Cost savings
- HSE current expenditure/operating costs
- HSE expenditure/productions
- HSE expenditure/revenues
- HSE prevention costs within the month
- HSE Representatives
- Policies & Compliance
- # of completed relevant policies & procedures
- # of safety inspections for month
- # of safety violations by department
- # of security violations per audit
- # of solved safety non-conformances for the month
- # of violations committed
- % of audits conducted on schedule
- % of managers trained in accident investigation
- % of noise level control
- % of safety adherence to compliance
- NOx emissions/processed crude oil
- SO2 emissions/processed crude oil
- Productivity & Performance
- # of health management programs
- # of measures of safety performance
- # of non-conformance per year / quarter
- # of reportable accidents year
- % of clearance errors
- % of operating times with free accidents
- % of participation in safety teams
- % of safety equipment checked per schedule
- % of security violations
- % of sensitive parts located
- Lost-time injuries/1,000 hours worked
- Safety Awareness
- # of attendance to HSE courses/employee
- # of circulars & Reports Distributed
- # of health and safety reports produced
- # of issued HSE news letter
- # of safety certifications given
- % effectiveness of communication methods
- % effectiveness of safety training plan
- % of staff with adequate occupational HSE training
- HSE training hours/employee
- Total HSE training offered
- Safety Improvement
- # of corrective actions within work group
- # of executed safety plans
- # of hazards identified
- # of incidents with actions taken
- # of initiatives for safety projects generated
- # of new guidelines implemented
- # of occupational accidents
- # of occupational illnesses
- # of risks mitigated
- # of safety suggestions
- % of assessment of health hazards
- % of emergency response covered
- % of maintained equipments safety
- Average time to get safety clearance
- Total preventive occupational safety cost
- Social Responsibility
- Employee Safety
- Healthcare
- Bed Utilization
- # of bed days lost
- # of hospital beds capacity
- % accuracy of discharge predictions
- % alternate level of care days (ALC)
- % bed occupancy rate
- % days over/under expected length of stay
- % of available critical and telemetry hospital beds
- % of available hospital beds
- % of day-case basket performance
- % of delayed transfers of care
- % of emergency patients (not) hospitalized
- % of stand-alone hospital beds
- % of time that hospital beds remains occupied
- Average length of stay
- Clinic Appointment
- # of clinic visits
- # of referrals
- # of social service referrals
- % medical clinics finishing on time
- % medical clinics starting on time
- % of clinic access (within x weeks)
- % of no-shows at appointments
- % of no-shows at follow-up appointments
- % of no-shows at intake appointments
- % of overall clinic utilization
- % of referrals from other hospitals
- Average clinic visit duration
- Follow-up visits per FTE physician
- Patient discharge rate
- Clinical Trials
- Community Health
- # of drug misusers in treatment, year to date
- # of early intervention in pychosis services
- # of immunizations given
- # of individuals receiving hearing referrals
- # of individuals receiving medical referrals
- # of smoking quitters per 100,000 population
- % children with BMI recorded in reception
- % increase in drug misusers sustained in treatment
- % infants with breastfeeding
- % integration of older people
- % of infants breastfed at 6-8 weeks
- Teenage conception rates per 1,000 females
- Dental Care
- Facility Management
- # of implemented quality of service standards
- # of public safety violations
- # of service and repairs done / year
- # of unplanned initiatives
- % adherence to compliance
- % efficiency of equipment in facilities
- % of occupant concerns addressed
- % of planned developments on schedule
- Building occupancy requirements
- Financial Management
- Health Awareness
- # of adults participating
- # of clients in tutoring services
- # of educational activities
- # of group educational presentations
- # of individual educational presentations
- # of participants
- # of patients educated about clinical trials
- # of people educated on breast cancer
- # participating in health training classes
- Health training graduation rate
- Health Insurance
- Healthcare Access
- # of maximum center's capacity level
- # of patients benefiting from patient assistance programs
- % access to primary care - GP
- % access to primary care - PCP
- % access to primary dental services
- % increase of extended opening hours of GP practices
- % of patient reported measure of primary care access
- % who have access to appropriate services
- FTE registered nurses per physician
- New patients per full-time-equivalent (FTE) physician
- Heart Attack
- % of higher risk TIA cases who are treated within 24 hours
- % of patients "expired"
- % of heart attack patients given Aspirin at arrival
- % of heart attack patients given Aspirin at discharge
- % of heart attack patients given Beta Blocker at arrival
- % of heart attack patients given Beta Blocker at discharge
- Heart attack mortality rate
- Heart Failure
- Hospital Management
- # of commissioner national measures
- # of crisis resolution/home treatment services
- # of emergency bed days
- # of hospital-acquired infections
- # of incidence of clostridium difficile
- # of national health indicators
- % admitted pathway data completeness
- % follow up DNAs adult
- % Ist attendance DNAs adult
- % non admitted pathway data completeness
- % of good experience of patients
- % of infection reduction in MRSA & other infections
- % of TIA patients treated within 24 hours
- % readmissions <28 days
- Average audiology waiting times
- Maintenance Efficiency
- Maternal/Child Health
- # of Immunizations up-to-date
- # of fathers involved in parenting classes
- # of normal birth weight
- # of normal term pregnancy
- # of normal weight gain
- # of parenting class graduates
- # of pediatric well care up-to-date
- # of prenatal patients
- # of well woman well care up-to-date
- # of women seen by M.D. during pregnancy
- Mental Health
- # of children and adult getting mental health service
- # of clients referred for mental health
- # of individuals receiving mental health education
- # of mental health screenings conducted
- # of patients per month
- # of patients reporting employment after receiving services
- # of visits per month
- Suicide rate among mental health patients
- Nurse Performance
- # of cancelled operations due to staffing
- % appointment centre calls answered within 5 minutes
- % appropriate return to work dates
- % attendance on time
- % cancelled operations breaching the 28 day rule
- % complaints responded to within 25 days
- % discharge summaries sent within 48 hours
- % nurse availability
- % of nurses fully compliant and assured against standards
- % of ward audit cleanliness results
- % punctuality and shift adherence
- Average call handle time
- Average work time
- Patient Services
- # of complete impact assessments
- # of home visits
- # of infections
- # of issues received in question
- # of patient follow-ups
- # of self reported bad experience of patients
- # of staff survey measures of job satisfaction
- % of acute readmissions
- % of patients leaving against medical advise
- % of patients re-admitted after discharge
- Average case load per physician FTE
- Pneumonia
- Preparedness & Response
- # of major regulatory approvals received
- # of patient isolation and cohering
- % access to a GP within 2 working days
- % ambulance distance from target
- % cancer referral to treatment < 62 days (urgent refs)
- % category A ambulance calls within 19 minutes
- % of cancer 2 week wait (urgent refs seen in 2 wks)
- % of first attendances in emergency room
- % of follow-up attendances in emergency room
- % of Thrombolysis 60 minute call to needle time
- % of two week wait for rapid access chest pain clinics
- Prescription Assistance
- # of clients receiving prescriptions
- # of prescription received
- # of prescriptions
- # of prescriptions applied for
- % of new prescriptions outside regular appointments
- % of prescriptions not collected by patients
- % of prescriptions that need unexpected repeat
- % of repeat prescriptions outside regular appointments
- Average # of prescriptions per patient
- Total prescription value received
- Regulations & Policies
- Screening & Diagnosis
- # hearing screenings
- # of breast cancers detected
- # of cases for Diabetes
- # of cases for High Blood Pressure
- # of cases for STDs
- # of cases for Substance Abuse
- # of cases for Wound Care
- # of clinical breast exams provided
- # of HIV screenings
- # of patients receiving diagnostic services
- # of ultrasounds provided
- # of vision screenings
- % of invalid diagnosis codes
- % of nosocomial infection
- Surgical Care
- Treatment Services
- # of cancers one month diagnosis to treatment
- # of drug users recorded as being in treatment
- # of patients receiving chemotherapy
- # of patients receiving radiation therapy
- # of patients undergoing a lumpectomy
- # of patients undergoing a mastectomy
- % of cancers two week wait
- Average cost per patient for treatment services
- Treatment Support
- # of counseling sessions provided
- # of families receiving bereavement support
- # of in-home health service visits provided
- # of meals provided
- # of patients assisted with transportation needs
- # of patients participating in a support group
- # of patients receiving assistance with co-pays
- # of patients receiving nutrition counseling
- # of patients served by an exercise program
- Waiting Time
- # of inpatients waiting over 26 weeks
- # of outpatients waiting over 13 weeks
- # of patients waiting > 6 weeks for 15 key diagnostic tests
- % of inpatients waiting longer than the 26 week standard
- % of outpatients waiting longer than the 13 week standard
- Average waiting time for new patient to be admitted
- Average waiting time for rapid access chest pain clinics
- Average waiting time to follow up appointment
- Average waiting time to new patient appointment
- Average waiting time to treatment appointment
- Bed Utilization
- Hospitality
- Hotel
- # complaints received
- % hotel occupancy
- % internet bookings
- % of cancelled reservation requests
- % of hotel beds occupied
- % of non-room revenue
- % of reservation requests cancelled with penalty
- % of rooms with maintenance issues
- Average cleaning costs per room
- Average daily rate
- Average length of stay of guests
- Average revenue per available room
- Restaurant
- Hotel
- Human Resources
- Absenteeism
- # hours lost to absenteeism
- # of grievances per month
- % of absenteeism
- % of days that employees are absent from work
- % of employees on long-term sickness leave
- % of employees that are too late at work
- % of time cards that have errors on them
- % of total hours lost to absenteeism
- Absence cost per FTE
- Absenteeism rate due to health issues
- Average # of sick days (in hours) per employee
- Level of outstanding annual leave liability
- Compensation
- # of share incentive plan
- % entry level wage to local minimum wage
- % of complaints about salary
- % of eligible employees purchased shares
- % of share bought by employees
- % of total performance related pay
- % workforce on individual employment contracts
- Average compensation per employee
- Average employee salary
- Average income per employee by position
- Cost rate of medical insurance
- Cost rate of social insurance
- Diversity & Inclusion
- # of discrimination complaints received
- # of minority in senior management
- # of physical harassment complaints received
- # of sexual harassment complaints received
- # of women in management positions
- # of workforce who are visible minorities
- % gender ratio
- % of staff who are disabled
- % of women in total workforce
- Average age range of employees
- Employee Headcount
- # headcount
- # of employees aged over 55
- # of FTEs in HR
- # of full time employees
- # of part time employees
- % ratio of salaried staff to waged staff
- % ratio of surplus staff to required staff
- Average length of service (current employees)
- Average length of service (terminating employees)
- Management-to-staff ratio
- Ratio of direct to indirect employees
- Employee Relations
- # hours volunteered by employees
- # of active working from home agreements
- # of company-wide meetings
- # of internal communications campaigns
- # of unfair dismissal claims
- % of active flexible work agreements
- % of managers active in community activities
- % of staff involved in company sponsored activities
- % operating income dedicated to social contribution
- Employee Safety
- # accidents per 100,000 hours worked
- # lost time due to accidents per 100,000 hours worked
- # of accidents
- # of health promotion
- # of industrial accidents man days lost
- # of initiatives for safety projects generated by site champions
- % fatal accidents
- % hospitalization leave factor
- % of days with Zero doctors cases and lost time incidents
- % of employees participating in voluntary health screening
- % of employees trained in first aid
- Employee Satisfaction
- % average satisfaction
- % average satisfaction by each department
- % average satisfaction by field
- % average satisfaction by new employee
- % employees to have a loyalty to company
- % of day lighting in building
- % of employees are in same job/function for 3+ years
- % of participation levels in improvement activities
- % staff satisfaction in workplace facility
- Employee Scheduling
- Employee Turnover
- % of early retirements
- % of employee leaving less more than 10 years
- % of employee leaving less than one year
- % of staff turnover (fluctuation)
- % of total workforce terminating
- % personnel turnover
- % turnover in admin. Staff
- % turnover in tech. Staff
- Average age of employees that retire
- Employee retention
- Involuntary termination rate
- Resignation rate with 2 weeks notice
- Exit Interview
- # of employees who would recommend company
- # of employees who would seek re-employment with company
- % satisfaction with conditions/physical work environment
- % satisfaction with job
- % satisfaction with opportunities for development
- % satisfaction with participation and recognition
- % satisfaction with personal relations
- % satisfaction with wages/salary/benefits
- HR Budget
- % of salaries and wages
- Average cost of recruitment per staff
- Average cost of recruitment per year
- Average cost rate of social insurance
- Average overtime cost per headcount
- Average paid time off
- Average training cost per employee
- Cost of office space per employee
- Health safety cost per year
- HR cost as % of total workforce (FTEs)
- Prospect identification cost
- Total cost of audio visual equipment rental
- Total cost of training per year
- Total employees’ remuneration as % of sales
- HR Department
- HR Process
- HR Ratio
- Leadership Skills
- # of best practice leadership recommendation to CEO
- # of business excellence champions/leaders
- # of leadership development workshops conducted
- # of management evaluation of management courses
- # of monthly once 1-on-1 coaching for GM/Director
- % of knowledge shared between / within teams
- Leadership effectiveness index
- Medical Leave
- # of lost time days
- # of lost time injuries
- # sickness absence days per FTE
- % decrease in sick time used
- % of employees on short-term sickness leave
- % of lost time claims to total claims
- % staff in team with excess sick leave
- Average duration rate of lost time injuries
- Average expense cost per lost time claim
- Average medical cost per lost time claim
- Average sickness period of employees
- Performance Appraisals
- # of staff appraisals held
- # of suggested improvements per employee
- % high performing employees
- % low performing employees
- % of employee output that is measured
- % of individual training plans completed
- % of peer reviews
- % of personal goal achievement
- % of staff given feedback on performance on time
- % of staff having appraisal in last 12 months
- % performance appraisals completed on time
- % staff appraised by end of January
- Productivity & Utilization
- # of customer complaints (employee related)
- # of quality circles
- % decrease in production time
- % of man days lost (in FTE) due stoppage of work
- % of man days lost (in FTE) due to strike
- % of meetings less than 30 minutes long
- % of overdue work items
- Average overdue time of work items
- Labor utilization rate
- Profit per employee
- Quality reject rate (employee error)
- Sales per employee
- Suggestions implemented
- Suggestions received
- Unit production per FTEs
- Recruiting
- # of adjustments of manpower plan (MPP)
- # of days to fill an employment request
- # of job vacancies for (previously) filled positions
- # of open requisitions to current staff
- % applicants / appointees referred by current employees
- % internally submitted CVs
- % job offer acceptance rate
- % new hires achieving 12 months service
- % of hires from “top-10″ targeted schools
- % of vacancies filled internally
- Average days of vacancy duration
- Internal promotion rate
- New employee satisfaction rate with recruiting quality
- New hire satisfaction rate with recruiting process
- Total costs for advertising
- Total costs for agency
- Redeployment & Retirement
- % of employees taking ill health retirement
- Average performance scores of departing employees
- Average staff retirement cost
- Cost of replacing a key worker vs. re-deploying
- Cost of replacing a key worker vs. retaining
- Cost of replacing a key worker vs. re-training
- Performance scores of departing versus existing employees
- Regulation Compliance
- Rewards & Recognition
- # of days to answer suggestions
- # of service stations recognized
- # of suggestions resubmitted and approved
- # recognition events and awards to staff
- % internal promotion rate
- % of employees active in improvement teams
- % of employees who have received recognition
- % of professional employees active in professional societies
- % of sales managers recognized
- % of staff recognized
- Succession Planning
- % accession rate
- % of employees cross-trained
- % of employees nearing retirement age
- % of employees promoted to better jobs
- % of identified successor for various positions
- % of internal appointments above certain level
- % of promotions and management changes publicized
- % time (career) within company vs. time in other companies
- Average lead time to promotion
- Average length of service of staff appointed above level
- Average time employees are in the same job or function
- Telecommuting
- % active flexible work agreements
- % active working from home agreements
- % of employee satisfaction with teleworking/telecommuting
- Average # of days of telecommuting per FTE
- Average estimated cost savings of telecommuting
- Satisfaction of managers of telecommuting employees
- Total cost savings by having employees telecommute
- Training & Development
- # of courses offered
- # of cross-training sessions
- # of employees gone through training
- # total hours employees spend in mentoring
- # training hours per employee
- % of e-learning courses utilized
- % of employee satisfaction with training
- % of employees gone through training
- % of employees taking higher education
- % training certificates
- External cost per FTE
- In-house training cost per FTE
- Training cost
- Union Membership
- Vacation
- Absenteeism
- Information Technology
- Application Services
- # extra months spent for the implementation
- # of alerts on exceeding system capacity thresholds
- # of business disruptions caused by (operational) problems
- # of failures of IT services during so-called critical times
- # of unmodified/neglected incidents
- % applications with adequate user documentation and training
- % of application / software development work outsourced
- % of delivered changes implemented within budget/costs
- % of incidents solved within deadline
- % of reopened service requests
- % of SLAs without service level breaches
- % of unauthorized implemented changes
- Average problem closure duration
- Average service request closure duration
- Cobit Acquire & Implement
- # of different technology platforms
- # of infrastructure components that are no longer supportable
- % of key stakeholders satisfied with their suppliers
- % of procurement requests satisfied by preferred suppliers
- % of projects on time and on budget
- % of projects with a testing plan
- % of users satisfied with the functionality delivered
- Average rework per change after implementation of changes
- Average time to configure infrastructure components
- Software average time to procure
- Total rework (in FTE) after implementation of changes
- Cobit Delivery & Support
- # of formal disputes with suppliers
- # of incidents due to physical security breaches or failures
- # of incidents of unauthorized access to computer facilities
- # of incidents outside hours where security staff are present
- # of training hours divided by # of employees (in FTE)
- # of violations in segregation of duties
- % of (major) suppliers subject to monitoring
- % of scheduled work not completed on time
- % of successful data restorations
- % of systems where security requirements are not met
- % of users who do not comply with password standards
- Average time (in hours) for data restoration
- Downtime caused by inadequate procedures
- Frequency (in days) of testing of backup media
- Frequency of review of IT continuity plan
- User satisfaction with availability of data
- Cobit Monitor & Evaluate
- # of (critical) non-compliance issues identified
- # of improvement actions driven by monitoring activities
- # of IT policy violations
- # of recurrent IT issues on board agendas
- % maturity of board reporting on IT to stakeholders
- % maturity of reporting from IT to the board
- % of critical processes monitored
- Age (days) of agreed-upon recommendations
- Amount of effort required to gather measurement data
- Cost of non-compliance, including settlements and fines
- Frequency (in days) of compliance reviews
- Frequency of independent reviews of IT compliance
- Cobit Plan & Organize
- % of IT functions connected to the business
- % of IT initiatives/projects championed by business owners
- % of IT objectives that support business objectives
- % of processes receiving Quality Assurance (QA) review
- % of projects with a post-project review
- % of variation of the annual IT plan
- Delay in updates of IT plans after strategic updates
- Frequency of updates to the information architecture
- Frequency of updates to the technology standards
- Ratio of IT contractors to IT personnel
- Direct IT Cost
- # of maintenance contracts
- % cost adherence
- % hardware asset value to total IT value
- Average cost to solve an incident
- Average costs of a release
- Average costs of change implementation
- Cost of consumable items such as ink and cartridges
- Cost of digital storage media
- Cost of leased equipment
- Cost of security incidents
- Cost per stored terabyte
- Cost per terabyte transmitted
- Costs of operating call center / service desk
- IT spending per employee
- Labor cost for technical and user support
- Green IT
- Help Desk
- # incidents processed per service desk workstation
- # IT service desk availability
- # mean time to repair (MTTR)
- # of complaints
- # of un-responded emails
- % incidents solved by first point of contact
- % IT incidents fixed before users notice
- % IT incidents solved within agreed response time
- % neglected incidents
- % of (re)-assignments of service requests
- % of first-line resolution of service requests
- % of incorrectly assigned incidents
- Indirect IT Cost
- Cost of cleanup of virus/spyware incidents
- Cost of patches
- Cost of producing continuity plans
- Cost of professional certifications necessary
- Cost of service delivery
- Cost of skilled labor for support
- Cost of support to the end users of IT assets
- Cost per trouble report (man-hours)
- Training costs of both IT staff and end users
- IT Backup
- # applications data transfer time
- # data center infrastructure efficiency
- % backup operations that are successful
- % corporate average data efficiency
- % data redundancy
- % of backup operations that are successful
- % of changes that required restoration of backup
- % of physical backup / archive media that are fully encrypted
- % of test backup restores that are successful
- Average time to restore backup
- Average time to restore off-site backup
- IT Business Performance
- IT Business Ratios
- % IT budget of total revenues
- % IT capital spending of total investment
- % of current initiatives driven by IT
- % of growth of IT budget
- % of IT contribution in ROTA
- % of IT costs associated to IT investment
- % of IT costs associated to IT maintenance
- % of IT labor outsourced
- % of IT time associated to IT investment
- % of IT training on IT operational costs
- Average IT-related costs per customer
- IT to total employees ratio
- IT Infrastructure
- IT Network
- # of bytes received since the system started
- # of bytes sent out to connections
- # of messages received by the system
- # retransmission delay
- # voice network minutes per FTE
- % Internal servers centrally managed
- % network bandwidth used
- % network packet loss
- % utilization of data network
- Average connection time
- Average network round trip latency
- Average response speed
- Connections per customer
- IT Operations
- # of business disruptions caused by problems
- # of overdue problems
- # of overdue service requests
- # of problems with available workaround
- # of SLA breaches due to poor performance
- # of SLAs with an assigned account manager
- # of SLAs without service level breaches
- # of software licenses used
- % of audited Configuration Items (CI)
- % of escalated service requests
- % of incident classified as 'major'
- % of incidents bypassing the support desk
- % of incidents involving third-party agreement
- Average incident closure duration
- Average service request closure duration
- Email backlog
- IT Quality Assurance
- # missing patches
- # of coding errors found during formal testing
- # of defects found over period of time
- # of documentation errors
- # of error-free programs delivered to customer
- # of errors found after formal test
- # of reruns caused by operator error
- # of revisions to program objectives
- # untested releases
- % critical processes monitored
- % error in lines of code required
- % failed system transactions
- % of changes that cause incidents
- Errors per thousand lines of code
- QA personnel as % of # of application developers
- QA personnel as a % of # of application developers
- IT Security
- # detected network attacks
- # exceeding alerts capacity threshold
- # of occurrences of loss of strategic data
- # of outgoing viruses/spyware caught
- # password policy violations
- # security control
- # viruses detected in user files
- % compliance to password policy
- % downtime due to security incidents
- % e-mail spam messages stopped
- % of downtime due to security incidents
- % of systems covered by antivirus/antispyware software
- % spam not detected
- IT Services
- # e-mail backlog
- # of alerts on exceeding system capacity thresholds
- # of transactions executed within response time threshold
- % delivered services not in the service catalogue
- % fully patched hosts
- % of "dead" servers
- % of disk space used
- % of failed transactions
- Average % of CPU utilization
- Average % of memory utilization
- Average size of email boxes/storage
- Datacenter power usage effectiveness
- IT Systems Availability
- # of developed new systems without downtime issues
- # of integrate IT systems
- # of outage due to incidents (unplanned unavailability)
- # of reviews of management information systems (MIS)
- % downtime (hours)
- % effective usage of IT systems
- % improvement of capacity of current systems
- % mainframe availability
- % of outage due to changes (planned unavailability)
- % of system availability
- % of unplanned outage/unavailability due to changes
- % suitability of IT Systems
- Customer database availability
- Total outage from critical time failures in IT services
- IT Training
- Programing - Class
- # of all statements
- # of ancestor classes
- # of comment lines
- # of constructors defined by class
- # of control statements
- # of executable statements
- # of immediate sub-classes that inherit from a class
- # of interfaces implemented by class
- # of logical lines of whitespace
- # of variables defined and inherited by class
- Size of class (# of methods and variables)
- Programing - File
- Programing - Procedure
- # of distinct procedures in the call tree of a procedure
- # of formal parameters defined in procedure header
- # of procedures that a procedure calls
- # of procedures that call a procedure
- % complexity inside procedures and between them
- % of Cyclomatic complexity without cases
- Length of procedure name in characters
- Logical lines of whitespace
- Maximum # of nested conditional statements in a procedure
- Maximum # of nested loop statements in a procedure
- Maximum # of nested procedure calls from a procedure
- Total amount of data written
- Programing - Project
- # of abstract classes defined in project
- # of days passed between versions
- # of enumeration constant names
- # of files in project
- # of global and module-level variables and arrays
- # of interfaces defined in project
- % of code lines counted from logical lines
- % of enum constants among all constants
- Average # of constants in an Enum block
- Maximum depth of call tree
- Maximum depth of inheritance tree
- Maximum size of call tree
- Project size in kilobytes (includes all source files)
- Programing - Variable
- Software Development
- # of bugs per release
- # of critical bugs compared to # of bugs
- # of defects per line of code
- # of successful prototypes
- # software defects in production
- % of application development work outsourced
- % of hours used for fixing bugs
- % of overdue software requirements
- % of software build failures
- % schedule adherence in software development
- % software build failures
- % software licenses in use
- % software upgrades completed successfully
- % unauthorized software licenses used
- Web Client
- Web Page
- # of type of collection (online journal, photo gallery)
- # of Web pages in collection
- % breakdown of mime types in hyperlinks
- % breakdown of protocols in hyperlinks
- % of textual description of page's content
- Aggregate size of constituent Web resources (in bytes)
- Average # of hyperlinks per page
- Ratio of internal to external links on page
- Web Server
- # buffer size of router
- # host latency
- # of domain name (and aliases)
- # of files on server
- # of geographical locations
- # of internet nodes mapped to same domain name
- # of sub-sites
- # of Web pages on server
- # refused sessions by server
- # server connection time
- # server response time
- Internet node identification (IP address and port)
- Ratio of explicit clicks to implicit clicks for server
- Server-side filtering (robotstxt, firewalls)
- Web User
- # of files transferred per user
- # of pages transferred per user
- # of unique files transferred per user
- # of unique pages transferred per user
- # of unique Web sites visited per user
- # of Web sites visited per user
- Inter-request time per user
- Intra-request time per user
- Path length of visit per site per user
- Sessions per user per time period
- Website
- # of bytes
- # of cookie supplied
- # of pages served per time period
- # of search engines indexing the site
- # of type of Web collections
- # of user Web page requests per time period
- # of Web collections
- # of Web pages
- # of Web servers
- # of Web sites
- % breakdown of protocols across the periphery
- % of site devoted to CGI/dynamic content
- % of textual description of site's content
- Byte latency
- Bytes transferred per time period
- Application Services
- Insurance
- Internal Process
- Leisure & Recreation
- Museum
- # of attendances per 1,000 population
- # of members as % of visitors
- % of art objects deemed worthy of display
- % of artworks on loan from other institutions
- % of children in attendance
- % of endowment restricted to art acquisitions
- % of estimated art collection value covered by insurance
- % of new artworks on display
- % of non-members who visited the museum x or more times
- Average length of time spent in a noteworthy gallery
- Sports
- # of international appearances
- # of replica shirt sales
- % of attendees of non-matchday events
- % of TV viewing figures
- % utilization of corporate facilities on matchdays.
- Conversion rate to professional contract
- Conversion rate to transfer fee
- Earned run average (ERA)
- Matchday spend per spectator
- Merchandise spend per head
- Program penetration rate
- Travel agent
- Museum
- Livestock & Dairy
- Animals
- % animal born alive per female
- % of livestock born alive per female farrowed
- % of mated females
- % of mummified livestock per female farrowed
- % of stillborn livestocks per female farrowed
- Average parity of livestock
- Feed cost/ 100 lb of milk
- Livestock culling rate %
- Livestock mortality %
- Livestock per female farrowed
- Livestock survival % after born
- Dairy Industry
- % community response to promotional campaign
- % growth in white and low fat milk sales
- % of market occupied by imports
- % of white and low fat milk market supplied by us
- Average milk yield per cow
- Cost of marketing campaign per liter of milk sold
- Energy-to-milk ratio
- Per capita consumption
- Sales compared to national average
- Water-to-milk ratio
- Animals
- Management
- Administration
- # of iterations of strategic plan
- # of meetings starting on schedule
- # of open doors per month
- # of tasks for which actual time exceeded estimated time
- % increase in output per employee
- % of action plan schedules missed
- % of delinquent suggestions
- % of documents that require two management reviews
- % of meetings that start on schedule
- % of target dates missed
- Average time required to solve a problem
- Clerical
- # of kg of paper waste
- # of misfiles per week
- # of period reports not completed on schedule
- # of times messages are not delivered
- % data integrity
- % of action items not done on schedule
- % of clerical personnel support
- % of coding errors on time cards
- % of impressions reprinted
- % of inputs not received on schedule
- % of pages retyped
- % of phone calls answered within two rings
- % of phone calls dialed correctly
- Cost & Budget
- # of variances in capital spending
- % of output delivered on schedule
- % projected cost reductions missed
- % revenue/expense ratio below plan
- % variation from budget
- Return on investment
- Revenue actual versus plan
- Revenue generated over strategic period
- Total amount saved per employee due to new ideas
- Total cost of poor quality
- Warranty costs
- Error & Deviation
- # of errors in operator training documentation
- # of pages processed error-free per hour
- # of user complaints per month
- % correlation between testers
- % error in output product quality
- % error in personnel records
- % error in planning estimates
- % of drafting errors found by checkers
- % of testers that fail certification
- % of time program plans are met
- % of tools that fail certification
- Motivation & Innovation
- # of employees dropping out of classes
- # of employees participating in cost effectiveness
- # of formal reviews before plans are approved
- # of job improvement ideas per employee
- % functional test coverage of products
- % improvement in customer satisfaction survey
- % improvement in opinion surveys
- Department morale index
- Labor utilization index
- Procedures
- Administration
- Manufacturing
- Assets & Equipment
- # of critical equipment availability
- # of damaged equipment and property reports
- % asset utilization
- % equipment utilization
- % of changes to project equipment required
- % of equipment ready for production on schedule
- % of overall equipment effectiveness (OEE)
- % of tools and test equipment on change level control
- Average age of equipment
- Average useful life of equipment
- Automation
- # of evaluations of software by performing usability testing
- # of software development requests completed on time
- % deployment of storage area network
- % deployment of supplier portal
- Data application across multiple functions
- Data integration across multiple functions
- Evaluations on predecessor systems and operator tasks
- Human Factors Engineering
- # of analysis of tasks and workload
- # of design and testing and evaluation
- # of hours provided training for systems
- # of requirements specification
- # of tasks and associated workload analysis
- # of training requirements
- % of functions allocation
- % of system performance and reliability
- % of undesirable design or procedural features identified
- % reduction of operational errors
- % training for sustaining manpower skills
- Maintenance
- # of approved work orders over 3 months old
- # of breakdowns per year or per department
- # of emergency maintenance jobs
- # of failures causing downtime
- # of incomplete work orders
- # of preventive maintenance jobs completed
- # of repeated breakdowns
- % of critical equipment availability
- % unplanned maintenance
- Maintenance shutdown cost
- Total direct maintenance personnel man-hours
- Total value of parts inventory
- Minimize Cost
- % of corrective maintenance cost
- Labor costs per unit production
- Total actual cost of work
- Total cost of contractors
- Total cost of direct labor
- Total cost of equipment parts
- Total cost of maintenance
- Total cost of maintenance materials
- Total cost of preventive maintenance
- Total direct maintenance personnel cost
- Mining & Metals
- Operational Excellence
- # of elements affecting other functions
- # of elements related to other functions
- % of improved uptime of machines
- % of planned monthly shuts completed within planned time
- % of rejects
- % of respond to breakdowns in < 30 minutes
- % of undamaged goods
- Achieve uptime of x% by x date
- Average # of quality checks vs. targeted #
- Increase output to x tones per day
- Less % waste
- Manufacturing cycle time
- Truck turnarounds reduced to x mins
- Order Management
- % maintained price with value to customer
- % of efficiency of control structures
- Average sales turnover / customer
- Average time from dock to dock
- Average time from order to cash in bank
- Average time from raw material to dispatch
- Average value of the order
- Profit rate / each order
- Rate of profit from each customer
- Value of the minimum order
- Process Improvement
- Production Control
- # failure rate
- # of new change orders
- # of open change orders
- # production lead time
- # regression testing
- % machine scheduled time
- % of manufacturing jobs completed on schedule
- % of products that meet customer orders
- % of stock errors
- % work in progress
- Average cycle time (ACT)
- Ratio of actual capacity to rated capacity
- Ratio of downtime to projected operating time
- Spare parts availability in crib
- Time required to incorporate engineering changes
- Time that line is down due to assembly shortage
- Productivity
- # of deadlines/milestones met
- # of metrics relating to specific team tasks
- # of orders produced by individuals
- # of orders produced by section
- # of orders produced by week or day
- # of units produced
- % changes to the weekly schedule
- % uptime
- Average time to manufacturing
- Output rates
- Overall equipment effectiveness
- Total machine available time
- Total machine work center loading rate
- Turnaround time for jobs
- Products Improvement
- Quality Assurance
- # emissions from production
- # of internal customer complaints
- # of non conformances
- # of products defects at customer site
- # of products warranty failure – OEM
- # production rejects
- % first time yield (FTY)
- % hazardous operational waste
- % of defect goods
- % of rejection in products due to packing & handling
- Amount of time lost due to rework
- Rework rate of department
- System Safety
- Assets & Equipment
- Procurement
- Business Control
- Contracts
- # contract complaints
- # contract variations
- # identified contract breaches
- % cancelled and suspended contracts
- % contract compliance
- % contracts delivered within original budget
- % contracts reviewed
- % retention rate of active contracts
- Contract terminated billed value with contractors
- Contract terminated remaining value
- Total contract value
- Value of activated contract renewals
- Costs
- % of internal logistics cost
- % outsourced logistics costs
- % warranty expenses
- Cost of purchasing units
- Cost of rush shipments
- Cost per unit
- Distribution costs (warehousing)
- Insurance and taxes cost
- Internal logistics cost
- Inventory carrying costs
- Outsourced logistics cost
- Parts costs per total costs
- Scrap and rework cost
- Shrinkage cost
- Total backorder costs
- Cycle Time
- Customer order cycle time
- Customer order promised cycle time
- Cycle Time of purchase order
- Expected customer order cycle time
- Internal cycle time receipt of material
- Inventory replenishment cycle time
- Order fulfillment cycle time
- Production cycle time
- Purchase order cycle time
- Schedule product deliveries cycle time
- Supply chain cycle time
- Inventory
- # consignment stock
- # days sales of inventory (DSI)
- # inventory turnover
- # of inactive Stock
- # of obsolete stock
- # orders picked per hour
- # safety stock
- % distressed stock
- % obsolete items in inventory
- % of correctly picked line items
- % of Inventory items incorrectly located
- % of safety stock used
- % of slow moving products
- % of warehouse shrinkage
- % out of stocks
- Inventory turnover rate
- Materials
- Outsourcing
- Purchasing
- # of items billed but not received
- # of items on the hot list
- # of new suppliers per year
- # of orders received with no purchase order
- # of suppliers of goods per year
- % key suppliers accounting for 80% of spending
- % local suppliers
- % of errors in purchase requisitions
- % of late deliveries
- % of parts with two or more suppliers
- % of supplies delivered on schedule
- % quantity bought over required
- Purchase order cycle time
- Purchase price variance
- Shipping
- # of bill of lading errors not caught in shipping
- # of complaints on shipping damage
- # of operating forklifts
- # of orders shipped
- # of orders shipped inline with requested date
- % delivered in-full, on-time
- % driver utilization
- % of parts not packed to required specifications
- % of shipping errors
- % of time log book filled out correctly
- % reduced deviation to transport routing
- Supply Chain
- # of active suppliers per supply employee
- # of missed deliveries per million
- % of (preferred) suppliers not used in last 12 months
- % of backorders
- % of EDI transactions
- % of emergency purchases
- % of purchases made from contracts/frameworks
- % of receipts of formal bids & proposals via the Internet
- % of schedules changed within supplier’s lead time
- % of standard tender/bid procedures
- % of total procurement spend offshore
- % of total procurement spend onshore
- Average # of modifications to orders
- Average size of discounts of items
- Average time to procure
- Total negotiated cost reduction savings
- Tendering
- Project Management
- Project Administration
- # milestones per project plan
- # of milestones missed
- # of new project/program issues
- # of non conformities during vendor inspection
- # planned hours per task
- % of "killed" projects
- % of assigned FTE actually working on project
- % of milestones missed
- % of time coordinating project
- % progress reports submitted as planned
- Deviation of planned break-even time
- Deviation of planned hours of work
- Internal rate of return (IRR)
- Modified internal rate of return (MIRR)
- Project Control
- # conflicts arisen during the project
- # of unstaffed hours
- % of overdue project status reports
- % of overdue project tasks
- % of projects on time
- % of projects with high risk profile
- % of projects with missed milestones
- % of projects with scope changes
- % of under-staffed projects
- % overdue project tasks
- % projects on time
- % time spent as planned
- Average break-even time of projects
- Average budget size of projects
- Average project duration
- Project Cost & Budget
- % budget allocated to budget spent ratio
- % of projects on budget
- % project budget variance
- % projects on budget
- Actual cost of work performed (ACWP)
- Average amount of overspending on project budget
- Average deviation of planned ROI of projects
- Average project/program ROI
- Budgeted cost of work performed (BCWP)
- Budgeted cost of work scheduled (BCWS)
- Cost variance
- Cost-/benefit estimation %
- Value Management
- Project Administration
- Quality Improvement
- Benchmarking
- Document Management
- # of documents that have not been removed after end-of-life
- % of documents in non-enterprise repositories
- % of documents not accessed regularly
- % of documents not stored in document management system
- % of duplications/document variations
- % of enterprise documents accessible to search engine
- % searches resulting in a document being opened
- Average frequency of updates of documents
- Document storage costs
- Ratio of paper to electronic documents
- Improvement
- Performance
- % of goals accomplished from most recent strategic plan
- % of KPIs outside set objectives
- % of KPIs that are automatically measured
- % of KPIs that are improved
- % of KPIs that are worsened
- % of KPIs that do not reflect business goals
- % of KPIs within set objectives
- % of measured KPIs
- Average data collection costs per KPI
- Average KPI improvement
- Cost of KPI measurement
- Quality Assurance
- # of audits performed on schedule
- # of customer calls to report errors
- # of customer complaints
- # of customer surveys
- # of minor finding on ISO 9001 Internal Audit
- # of problems identified in-process
- # of requests for corrective action being processed
- % of customers given satisfaction surveys
- % of employees active in professional societies
- % of errors in defect records
- % of problems identified in the field
- % of product that meets customer expectations
- % of QA personnel to total personnel
- % of QE to product and manufacturing engineers
- % of quality inspectors to manufacturing directs
- % skip lot inspection
- Six Sigma
- Real Estate
- Property Management
- # of crisis housing
- # of long term housing
- # of new properties
- # of properties removed
- # of tenants requesting maintenance
- # of transitional housing
- # of urgent repairs
- # space usage efficiency
- % of homes which are non-decent
- % of repairs completed within timeframe
- % office capacity ratio
- % real estate capital ratio
- Property Sales
- Rental
- # of rental properties
- # of tenancy units
- # of tenants dissatisfied with maintenance
- # of tenants providing feedback
- # price-to-rent ratio
- % late rent payments
- % of empty rental properties (vacancies)
- % of tenants evicted as a result of rent arrears
- % of tenants with more than x weeks of arrears
- Average # of tenancies managed per property manager
- Average property management fees per tenancy
- Average time taken to relet empty homes
- Rent collection as % of rent due
- Property Management
- Research & Development
- Cost & Budget
- % change in administrative and operational cost
- % expenditure by introducing innovations
- % hours with innovations
- % idea conversion rate
- % license costs of total R&D cost
- % license revenues to total R&D costs
- % market share increase due to R&D
- % R&D budget allocated to new product development
- % R&D budget from total budget
- % R&D budget spent on new innovations
- % R&D projects involving customers
- % R&D staff involved in customer contacts
- Enterprise
- # frequency of meetings per group
- % of products capturing 50% or more of the market
- % of R&D expense as a % of revenue
- Average engineering change cycle time
- Breakeven time or time-to-profitability
- Proposal win rate
- R&D headcount and % increase/decrease in R&D headcount
- Total patents filed/pending/awarded per year
- Innovation
- # new product/service ideas proposed
- # of collected ideas that were implemented
- # of new techniques identified
- # of new technologies adopted
- # of system improvements implemented
- % dedicated resources for radical innovation
- % of ideas from outside the organization
- % of ideas that are funded for development
- % of investment in non-core innovation projects
- % of new customers from new products / services
- % of sales due to launched product/services
- % of senior management time invested in growth innovation
- Average # of prototypes per new product
- Average number of patents per researcher
- Average time-to-profitability for new product/service
- Knowledge Management
- Monitor Competitors
- Organization/Team
- # divisions represented per group
- # employees in R&D
- # members per group
- % academic scientific staff
- % core team members physically collocated
- % employees involved in the innovation process
- % meetings involving external experts
- % new academic research recruits in R&D
- % of milestone dates met
- % staff involved in groups
- % students participating in research activities
- Process Development
- # of services processes
- % electronic files backup
- % growth of input in knowledge base
- % of proof of concept accepted/rejected
- % paper to electronic document ratio
- % R&D alliance to meet expected standards
- % success in determining ideal levels
- % success of performance delivery mechanisms
- % time d for data gathering
- % time for completing standard documents
- Product Assurance
- Product Cycle
- # concept approval cycle time
- # of design/build/test iterations
- # of parts / # of parts for last generation product
- % of parts or part characteristics analyzed/simulated
- % of parts that can be recycled
- % of parts used in multiple products
- Average # of components per product
- Engineering changes after release by time period
- Expected commercial value
- Field failure rates per unit of time
- Labor hours or labor hours / target labor hours
- Material cost or material cost / target material cost
- Product Design
- # of development work-in-progress
- # of drafting errors / # of sheets
- # of print changes / total print features
- # of prototype designs developed
- # of prototype iterations
- # of prototypes designs abandoned
- # of prototypes designs pending
- # of R&D units inactive
- % innovations for customer use
- % of parts modeled in solids
- % of projects approved at each gate review
- Research
- Software Engineering
- Specifications
- # of customer needs identified
- # of in-process design changes / # of parts
- # of to-be-determined (TBD) requirements / total requirements
- # prototypes per new product
- # steps to modify a document
- % of requirement deficiencies at qualification testing
- Requirements creep (new requirements / # of requirements)
- Verification % (# of requirements verified / # of requirements)
- Suppliers Involvement
- Technology
- Cost & Budget
- Sales & Marketing
- Advertising
- # audience reach
- # of events participated
- # of marketing communication tools
- # of people asked after advertising program
- # of people bought products
- # viewership of advertisements
- % inquiries growth following campaign
- % of awareness of advertising messages
- % of campaigns that fail to start in due time
- % of people remembering message
- % of sales in promotion period and before the promotion
- % of targeted-audience that is exposed to a particular ad
- Average response rates of campaigns
- Awareness growth % following campaign
- Inquiries growth % following campaign
- Brand Marketing
- Cost & Budget
- # of promotional costs
- % coupon conversion
- % product shelf-space profitability
- Cost of advertising on the 1000 target audiences
- Cost of sales force
- Cost of services per customer
- Cost per # of engaged prospects
- Cost per broadcast hour
- Cost per customer
- Cost per delivery per customer
- Customer acquisitions costs as % of sales value
- Sales compared to budget/target
- Shortages/overages in cash registers
- Customer Loyalty
- # of customers do not buy our goods again
- % customer loyalty (>2 years)
- % dormancy rate
- % of customer loyalty loss
- % of customers back
- % of customers retained in a given time period
- % of lost customers lost after purchasing first time
- Average lag time between customer purchases
- Life cycles of a customer
- Sale increase % due to loyal customers
- Total customer lost
- Customer Satisfaction
- # of customer claims
- # of customer satisfaction reports
- # of dispute complaints
- # of enquiries
- # of visits to customers
- % complaints resolved within agreed time
- % customer complaints due to quality of services
- % of customer claims
- % Sales turnover of new customers
- % served market
- % users satisfied with service responsiveness
- Mystery Shopper rating
- E-Commerce
- # of orders per customer per year
- # page redirect latency
- # unique authenticated visitors
- % of canceled checkouts
- % of new customers
- % of returning customers
- % revenue from new visitors
- % visits under one minute
- Average # of items per purchase
- Average days to purchase
- Average order value (AOV)
- Average time on site
- Checkouts per cart
- Coupon conversion %
- E-Marketing
- Lead Generation
- # of deals in the sales pipeline
- # of junk leads
- # of new leads per week/month
- # selling opportunities
- % of delayed opportunities
- % of neglected opportunities
- Average new appointments generated per sales rep
- Conversation-to-appointment ratio
- First appointment to sales proposal ratio
- Ratio of qualified to non-qualified leads
- Time to qualified lead
- Market Share
- # market share rank
- # of geographical areas
- # relative market share
- % market share
- % of customer acquisition
- % of customer attrition
- Exit # of unprofitable markets
- Increased % of market
- Introduce product to # of new market
- Investment in development of new markets
- Launch of new products
- Lost to competitors
- Sales per channel
- Online Journal
- # of commentators
- # of subscribers
- % of new commentators
- % of unique visitors / members commenting
- Average # of new blog entries
- Average # of trackbacks per blog post
- Average comments per blog post
- Average new visitors per blog post
- Average returning visitors per blog post
- Average thread length in comments
- Average word count of comments
- Packaging
- Public Relations
- # of article placements in trade magazines
- # of customer complained about the company
- # of customer write about feelings sent to newspapers
- # of media agencies has posted messages on business
- # of phone calls to the company for more information
- % of awareness of the product through the public relations
- % of negative (bad) online buzz
- % of positive (good) online buzz
- % of press releases that are picked-up by media
- Minutes of airtime in TV/radio media
- Ratio positive to negative editorial articles
- Retail
- % inventory turns
- % invoice accuracy
- % markdown goods
- % of perishable items with past due date
- % of spaces occupied by tenants
- % of total stock that is not displayed to customers
- % on time delivery to customer
- % product visibility on shelf
- % sales by department or product category
- % same store sales growth
- % store conversion rate
- Average lead time per order
- Direct sales as a % of total sales
- Direct sales per employee
- Sales
- Sales Representatives
- Sales Revenue
- % of income from return customers
- % of online sales revenue
- % of profit / capital
- % of profit / per shop
- % of repeat business
- Average customer size
- Average revenue per sale
- Average sale per customer/transaction
- Average weekly sales per city
- Average weekly sales per store
- Gross margin as a % of direct sales
- Gross margin as a % of Ex stock sales
- Gross margin as a % of selling price
- Gross margin as a % of total sales
- Shareholders & Investors
- Telephone Sales
- Website
- # of completed profiles
- # of groups (networks/forums)
- # of members
- # of page views
- # of unique visitors
- % of visitors entering booking system
- % unable to book (non-IE browser)
- Average time spent on site
- New 'friends' after 30/60/90 days
- Non buying visitors as % of total
- Ratio of member to buyer
- Ratios of posts to comments to posts
- Website Access
- # of internet channel feedback
- # of site access through search engines
- # of times website shows a 404 page
- # of visits from all channels
- # of visits which access the site directly
- % of direct URL access
- % of Google backlinks/deeplinks
- % of new visitors
- % of server availability
- % of total visits arriving at the site from referral sites
- % of visits from searches corresponding to brand name
- % visitors initiate transactions at ‘submit’ page
- Search engine keyword visibility ratio
- Search engine optimization rate
- Search engine ranking
- Advertising
- Telecommunication
- Coverage
- # of new service connections
- # of service connection
- % of land covered with services
- % of land covered with telecommunication services
- % of population covered with services
- % of population covered with telecommunication services
- Access to customer service
- Average land unavailable to services
- Average population unavailable to services
- Reliability rate
- Customer Satisfaction
- # of responses generated
- # of unresolved issues
- % of orders provided on time
- Average score from call monitoring
- Average score from external surveys
- Average score from internal surveys
- Average time frame for repairs and installations
- Average time to restore service
- Mean opinion score
- Mean time to detect problem
- Revenue
- Systems & Network
- Utilities
- Coverage
- Textile Production
- Dyeing
- # of fibers/yarn cross-section
- Average % of fabric rejects
- Color fastness
- Energy consumption for drying and steaming
- Levels of residues of heavy metal based dyeing salts
- Pollution levels of chlorine-based dyeing agents
- Pollution levels of Pesticide used in the garments
- Uniformity in coloring
- Water consumption for washing and dyeing
- Processing
- Production Capacity
- Spinning
- Textile Cost
- Weaving
- Dyeing
- Transportation
- Airline Customer Satisfaction
- # baggage transfer time
- # of assistance to disabled passengers
- # of bags handled per month
- # of lost and misplaced luggage
- # of lost luggage reports per 1,000 passengers
- # of passengers per employee
- # of passengers per flight
- # of security services and measures
- % maturity of workforce
- % of e-tickets
- % of lost bags/luggage
- % of trained and qualified staff
- % online booking adoption rate
- Airline Flight Cost
- # average fuel consumption
- % passenger seats sold
- Average # of flight hours per crew member
- Average aircraft landing fee
- Average flight distance per crew member
- Breakeven passenger load factor
- Cost per flight hour
- Crew operating cost
- Fuel cost as % of total costs
- Fuel costs as a % of operating costs
- Staff costs as % of total operating costs
- Total airplane maintenance cost
- Total operating costs per hour flown
- Total operating costs per passenger
- Total operating costs per revenue flight
- Airline Flight Revenue
- # seat availability
- % empty running
- % of aircraft utilization
- % of total revenue from non-aviation activities
- % transport capacity utilization
- Available seats per departure
- Average revenue per flight
- Freight or cargo revenue
- Operating profit per passenger
- Revenue passenger per mile
- Revenue per available seat
- Total cargo revenue
- Total operating revenue per passenger
- Total operating revenue per revenue flight
- Airline Ground Operation
- # of improvements carried out
- # of spare parts on hand
- # of staff in critical decision making position
- # of workshop maintenance hours
- % frequency of ground delays
- % ground crew trained
- % on-time departure of transport vehicles
- Air traffic control rate
- Average turnaround time
- Total incentives given to avoid delays
- Vehicle time utilization
- Airline Schedule
- # average minutes delayed per delayed flight
- # of unscheduled maintenance
- % of air carrier delays
- % of cancelled flights
- % of flights diverted
- % of national airspace system delays
- % of on-time arrival of flights
- % of on-time departure of flights
- Average # of weather delays
- Average duration between off-block time and first-bag
- Average duration between off-block time and last-bag
- Average duration of total check-in
- Average immigration time
- Customers Partnerships
- Land Fleet & Buses
- # of active vehicles in the fleet
- # of miles per vehicle
- # of passenger trips
- # of public volunteer driver hours
- # of public volunteer driver miles
- # of public volunteer driver passenger trips
- Count of visits to service centres
- Count of visits to service centres for repair
- Passengers per hour
- Passengers per mile
- Total revenue from fares
- Total revenue service hours
- Total vehicle miles
- Land Fleet Cost
- % of accessorial cost of total freight cost
- Average cost involved with import or export transaction
- Claims as % of freight costs
- Cost of freight per unit shipped
- Cost per passenger trip
- Cost per service hours
- Cost per vehicle mile
- Freight cost per unit shipped
- Maintenance cost per mile
- Outbound freight costs as % of net sales
- Total operating costs
- Total public volunteer operating costs
- Land Shipment
- # of carriers used per cargo transported
- # of deliveries with past due goods issue date
- # of empty miles
- # of on-time pickups
- % functioning rate of network structure
- % of accuracy for freight bills
- % of orders delivered with damaged products/items
- % of orders/items arrives at the right location
- % of shipment visibility/traceability
- % of truckload capacity utilized
- % of undamaged goods after shipping/transportation
- % optimized load fulfillment
- Operational Excellence
- # of improve business processes
- # of improve internal communication tools
- # of improvement programs
- # of inventory monitoring done per month
- # of non-conformities (orders)
- # of non-conformities QA-system
- # of subjective assessment
- % improvement in operational efficiency
- % improvement in service delivery
- % improvement in staff performance and productivity
- % increase in freight traffic
- Rail Business Expansion
- # of developed and introduced new business lines
- # of explored communications business
- # of hours of utilization per day
- # of introduction of total logistics and transport solutions
- # of new venture into property business
- % expanded current and export business
- % increase workshops capacity
- % reduction in frequency of outages of trains
- Maximize track availability
- Rail Costs & Expenditure
- Rail Quality Service
- Safe Services
- # of accidents with permanent disabilities
- # of death Accidents
- # of man hours due to lost time injuries
- # of meeting standards set for the safety
- # of safety measures taken
- # of safety standards
- # of sign-off injuries
- % comfort to customers
- % decreased work-related accidents
- % improvement in reliability of services
- % of injured passengers during sea voyage
- Accidents per 100,000 flight hours
- Accidents per 100,000 Miles
- Ship Cost & Budget
- Ship Customer Satisfaction
- # of cargo damage / loss
- # of customer surveyed
- # of customized solutions
- # of oil company vettings
- # of port state inspection findings
- % of customer satisfaction
- % of customized shipping solutions
- % of lost or damaged cargo during sea voyage
- % of ship availability
- % of spot requests serviced
- % of voyage deviation
- Ship Market Share
- Ship Port Operation
- Ship Quality Standard
- Ship Regulations Compliance
- # of navigational incidents
- # of non-conformities
- # of port state inspection
- % of cargo damaged or lost during cargo operations
- % of cargo incident rate
- % of detention
- Ballast water discharge violations
- Deviation on discharge rate from Charter party
- Deviation on speed/ consumption from Charter party
- Pollution incident rate
- Ship Sustainable Growth
- Social & Environmental
- # of pollution incident
- % deployment of renewable energy resources
- % of energy efficiency
- % of environmental compatibility
- % of total airline fleet that meets noise requirements
- Aircraft emissions per payload capacity
- CO2 emissions of aircraft total
- CO2 emissions passenger per kilometer
- CO2 emissions per ton-kilometer
- Airline Customer Satisfaction
- Agriculture
- Government KPI
- Agriculture & Food
- Agricultural Land
- # of common wheat farms
- # of farms with arable crops
- # of greenhouses farms
- # of industrial plants farms
- # of registered organic operators
- # total area of land cultivated
- % of agricultural land (% of land area)
- % of arable land
- % of land use
- % of landscape preservation
- % of specialized farming
- Average land prices per square meter
- Average land rents per square meter
- Average size of farm
- Total area under organic farming
- Agricultural Products
- # of inputs to the food chain
- # of miles area under glass
- # of tones of vegetables
- # of tones of wheat production
- % of extra imports of fruit juices and vegetable juices
- Average selling price of soft wheat
- Average time from production to distribution
- Fruit and vegetables balance sheet (crop year)
- Price index of agricultural products
- Price index of the means of agricultural production
- Rice balance sheet (crop year)
- Selling prices of crop products
- Total production and external trade of processed fruits
- Total production and external trade of processed vegetables
- Agricultural Sustainability
- # food production per capita
- # of high-value habitats conserved
- % farmers using conservation farming methods
- % of environmentally favorable extensification of farming
- % of forest (% of land area)
- % of GDP - agriculture value added
- % of low-intensity pasture systems
- Food production index
- National road transport of foodstuffs, by distance
- Total economically active population in agriculture (1000 inhab)
- Value of agricultural output
- Agriculture Sector
- # of actors involved in the food chain
- # of canteens enterprises
- # of family farm labor force
- # of farm machinery
- # of full-time regular farm labor force
- # of part-time regular farm labor force
- # of storage facilities
- % growth rate in the agriculture sector
- % of agricultural training of farm managers
- % of contribution of agriculture to GDP
- % of farmers satisfied
- % turnover of food retailers
- Gross value added of the agricultural industry
- Total economic accounts for Agriculture
- Total income from agricultural activity
- Total value of agricultural exports
- Animal Pest & Disease Control
- Aquaculture
- # of acres tested
- # of bushels of processed shell and live oysters deposited
- # of leases verified for compliance
- # of shellfish processing plant inspections
- # of shellfish processing plants inspected
- % of shellfish facilities in compliance with food regulations
- Aquaculture production - Quantities (Tones live weight)
- Aquaculture production - Values ($)
- Total aquaculture production
- Consumer Protection
- # of assists provided to consumers by the call center
- # of complaints investigated/processed
- # of food borne disease reporting mechanism
- # of law assists made to consumers
- # of no sales solicitation calls processed
- # of regulated entities licensed
- # of risk based system implementation on borders of entry
- # of successful programs / campaigns
- % food and health certification for food Industry
- % increase in involvement of various stakeholders
- % increase society awareness
- % of fuel sold in meeting minimum quality standards
- % of risk management model fully deploy in local market
- Dairy Facilities Compliance
- Environmental Services
- # of fertilizer sample determinations
- # of official seed sample determinations performed
- # of people served by mosquito control activities
- # of pest control businesses and applicators licensed
- # of pest control, feed, seed, fertilizer inspections conducted
- # of pesticide products registered
- # of pesticide sample made in the pesticide laboratory
- % of commercial pest control businesses
- % of feed, seed and fertilizer inspected products
- % of licensed pesticide applicators inspected
- % of pesticide ingredients evaluated
- Fisheries
- # of catches in all fishing regions
- # of fishing catches by fishing region
- # of fishing vessels
- # of vessels in fishing fleet
- Average consumption of foodstuffs per inhabitant
- Average time from farm to fork
- Total engine power in fishing fleet
- Total exports trade in fishery products
- Total external trade of main fish products
- Total fishery production - total all fishing areas
- Total fishery production (catch + aquaculture)
- Total imports trade in fishery products
- Total landings of fishery products
- Total tonnage of fishing fleet
- Food & Health Risks
- # of animal diseases reported in a year
- # of certified companies in a country
- # of food safety alerts in a year
- # of food safety incidents
- # of violations
- % of established food safety indicator
- % of reduction in the violations during inspection
- Establishment regulation compliance rate
- Food products compliance rate
- Food Safety Inspection
- # of chemical residue analyses conducted
- # of food analyses conducted
- # of tons of fruits and vegetables inspected
- % accuracy in tests conducted in lab analysis timeframe
- % completed in lab of received food samples
- % of food establishment inspections conducted by inspectors
- % of food products analyzed that meet standards
- % of food service establishments that have certified staff
- Forestry
- # of forest fires
- # of forest increment and fellings
- # of forest trees damaged by defoliation
- # of trades for major forest industry products
- % increase in forest resources
- % increase in roundwood production
- % increase in sawnwood production
- % increase in trade of roundwood
- % of forest damage - defoliation
- % of land used
- % of secondary paper products
- Gross value added of the forestry industry
- Total forestry values at constant prices
- Total paper and paperboard production
- Total production of roundwood and fuelwood
- Total secondary wood products / tones
- Interdiction Stations
- # of bills transmitted from agricultural interdiction stations
- # of vehicles inspected at agricultural interdiction stations
- # of vehicles transporting agricultural or regulated commodities
- % of vehicles carrying agricultural related products
- Amount of revenue generated by agricultural interdiction stations
- Legislations & Enforcement
- # of borders using the system
- # of completed risk analysis and benchmark studies
- # of developed and issued bylaws and regulations
- # of law enforcement investigations initiated
- # of new food standards published
- # of refrigerated food inspection centers
- # of research published
- # of seizures of undeclared risk items at the border
- # of studies / surveys conducted
- # of surveys completed in food safety
- % of criminal investigations closure
- % of food handlers certified on health practices
- % of food handlers trained and certified
- % of products recalled in 3 days by crisis response team
- Livestock
- # of cattle farms
- # of eggs production per year
- # of fodder crops farms
- # of goats farms
- # of goats population
- # of livestock (heads)
- # of sheep farms
- # of slaugthered animals for meat production
- # of total dairy cows
- % increase in animal production
- % increase in production of meat
- % of extra imports of live animals
- % of extra imports of meat and meat products
- Livestock density
- Total cattle population
- Total meat foreign trade
- Total meat production
- Total sheep population
- Milk & Milk Products
- # of collection centers of milk collection
- # of enterprises producing butter
- # of enterprises producing cheese
- # of enterprises producing drinking milk
- # of enterprises producing powdered dairy products
- # of milk products
- % utilization of milk on the farm
- Average production of milk on the farm
- Total collection of cows' milk
- Total of enterprises volume milk collection
- Total production and external trade of dairy products and eggs
- Total production of butter
- Total production of cheese
- Total production of milk at farm
- Total production of milk powder
- Total quantity of milk collected by dairies
- Total volume of milk treated
- Plant Pest & Disease Control
- # of food safety alerts
- # of plant pests, diseases
- # of sterile med flies released
- # of total # of certified applicators
- % chemical fertilizer reduction
- % of farms under pest control
- % of violators committing subsequent violations
- % reach of targeted groups by campaign
- % reduction in chemical fertilizer from last year
- % use of chemical fertilizers
- % use of plant protection products in agriculture
- Average consumption of fertilizers in agriculture farm
- Sales of pesticides
- Total quantity of seeds used at the farm
- Total sales of pesticides
- Total sales of plant protection products
- Products Marketing
- # of leased square feet at Farmers' Markets
- # of marketing assists provided to producers and businesses
- # of tons of federal commodities and recovered food distributed
- % increase in total sales at the Farmers' Market
- % increase in total users of the Farmers' Market
- % of available square feet of Farmers' Markets leased
- % of national transport of foodstuffs by air
- % of national transport of foodstuffs by inland waterways
- % of national transport of foodstuffs by rail
- % of national transport of foodstuffs by road
- Agricultural products as a % of the national market
- Water Policy
- # of acres enrolled annually in agricultural water programs
- # of acres in priority basins or watersheds
- # of irrigation methods
- # of water policy assists provided to agricultural interests
- % conversion of target fields into water efficient crops
- % of water reduction
- % reduction of agriculture water consumption per hectare
- Inland water(1000 ha)
- Renewable internal freshwater resources per capita
- Total irrigable and irrigated areas
- Total irrigable area
- Yearly amount of water usage for agricultural purposes
- Wildfire Prevention
- # of acres authorized to be burned through prescribed
- # of acres of forest land protected from wildfires
- # of person-hours spent responding to emergency incidents
- # of wildfires caused by humans
- # of wildfires suppressed
- % of acres of protected forest burned by wildfires
- % of threatened structures not burned by wildfires
- % of wildfires caused by humans
- Agricultural Land
- Civil Rights
- Advocacy
- # of civil rights projects the civil rights commission participates in
- # of hours commissioners spend on civil rights related issues
- # of hours commissioners spend on civil rights related projects
- % survey responses from counsels to complaints
- Total funds raised per FTE for non-profit organizations
- Total investment in the community
- Citizen Complaints
- Civil Rights Awareness
- Civil Rights Complaints
- # of cases accepted for reimbursement by government agencies
- # of cases investigated in less than 9 months
- # of cases mediated in 90 or less days
- # of cases screened in less than 120 days from date of filing
- # of complaints regarding timeliness of response
- % of cases investigated in 9 months
- % of cases mediated from date of assignment in 90 days
- % of cases screened in less than 120 days from date of filing
- Average # of days to complete cases processed
- Electoral Commission
- Minorities Rights
- Persons with Disabilities
- # disabled employees
- % of client assistance program with rehabilitation
- % of complaints resolved
- % of customers provided with services
- % of customers resolving disputes through advocacy
- % of recommended changes in policy that are implemented
- % of requests from government agencies reviewed
- % of youth and college graduates with disabilities
- Ranking in employment of persons with disabilities
- Technical Training
- Women Rights
- # new data briefs per year on topics related to women
- # of businesses that take the labor wage equity self audit
- # of persons reached with wage equity information annually
- % of agencies served that rate services as helpful
- % of policy women priorities that are drafted into legislation
- % reduction in # of cases of gender violence
- Abuse rate against women
- Total # persons to whom briefs are distributed
- Total # of website visitors who download data briefs
- Advocacy
- Culture & Heritage
- Arts, Literature & Film
- # of annual attendance (seats)
- # of films funded
- # of films promoting culture and heritage
- # of films screened at the Festival
- # of local writers trained
- # of produced films
- # of programs and events
- # of radio receivers per 1000 inhabitants
- # of strands set-up.
- % increase in theatre productions
- % of film commission established
- % of participation rates
- Total # of community radio stations in country
- Total # of daily news papers in country
- Total # of radio and television institution in country
- Cultural Education
- # of art courses designed and launched
- # of establishment of community arts centers
- # of exposure over local press
- # of exposure over national press
- # of people impacted by arts projects funded by arts council
- # of programs created for children
- # of programs developed
- # of students trained
- % of academies structure and program completed
- % of art curricula content and teaching materials developed
- % of artists training forum concept and synergies completed
- % of implementation of framework
- Total amount of arts and heritage funds launched
- Culture & Heritage Events
- # of heritage programs conducted locally
- # of initiatives and projects with international impact
- # of international fairs and exhibitions
- # of programs/events with full participation rates
- # of visitors to events and cultural sites
- Country index (Culture and Heritage exposure)
- Total household expenditure on recreation and culture
- Culture Institutions
- # of agreements in place
- # of attendance by international exhibitors
- # of collections built
- # of feasibility studies for distribution system completed
- # of members in publishers association
- # of new business concepts set-up
- # of people participating in reading promotion events
- # of translated works annually
- # of visits to museums or galleries
- % museums operated or supported by government authorities
- % of completion of art exhibition
- % of completion of construction for branches
- % of completion of exhibition project
- % of completion of museum
- % of completion of national memorial
- % of completion of rehabilitation project
- % of memorials conserved and exhibition fitted-in
- % of return on investment from projects supported
- Intangible Cultural Heritage
- # of celebrated and enhanced family culture and traditions
- # of interpreted and streamlined local identity and traditions
- # of inventory completed for the identified intangible resources
- # of local trained artisans engaged by projects
- # of major manifestations organized
- # of re-developed craft products
- # of traditional craft products marketed at a national level
- # of translated works per year
- % of architectural study completed
- % of citizen population poll involved in our sponsored activities
- % of intangible resources inventoried
- International Promotion
- # of cities which displayed our cultural heritage exhibition
- # of cultural exchange programs signed and implemented
- # of exhibitions developed and toured
- # of exposure over International press
- # of exposure over regional press
- # of images exposure over internet
- # of pavilion inaugurated
- % of promotion in international art newspapers
- Legislation
- Local Traditions
- # of oral history and traditions inventoried and sustained
- # of sites on the Tentative List of World Heritage
- # of World Heritage natural sites
- % of historic buildings protected, and conserved
- % of intangible cultural assets recorded or maintained
- % of people's increased awareness in the culture and heritage
- % of tangible cultural assets conserved
- Household expenditure on recreation and culture as % of GDP
- Professional Capacities
- # of cultural workers receiving professional development
- # of establishment of placement program for culture and heritage
- # of people employed by arts, culture, and history projects
- % of completion of certified courses in heritage management
- % of completion of institute for cultural projects
- % of cultural sites manned with heritage interpreters
- % of establishment of artists residency program
- Amount of training fund for culture and heritage
- Tangible Conservation
- # of cultural landscapes conserved and developed.
- # of inventory completed for tangible cultural properties
- # of inventory of historic buildings and cultural landscapes
- # of management plans drafted
- % of completion of the central laboratory for the conservation
- % of completion of the inventory of tangible cultural properties
- % of compliance with UNESCO standards
- % of historic buildings and sites conserved
- Arts, Literature & Film
- Customs
- Clearance Time
- Confiscations
- Customs Efficiency
- # of hidden import barriers other than published tariffs
- % of customs authorities facilitation of transit of goods
- % of trained licensed customs brokers training program
- % quality of facilities
- Total # of declarations / # of customs employees
- Total cost of transporting goods
- Trade Volume /# of Customs Employees
- Worse/best time to clear border crossing
- Revenues Collection
- Economic Development
- Balance of Payments
- Balance of payments by country
- Balance of payments of institutions
- Current and capital account
- External balance of goods and services
- International investment position of institutions
- International trade in services, geographical breakdown
- Total capital account
- Total current account
- Total direct investment positions, breakdown by country
- Total international trade in services
- Total services, detailed geographical
- Business Competitiveness
- # of license applications processed
- % of agent applications processed within 7 days
- % of chartered banks examined
- % of qualified candidates examined
- Competitiveness Index of economy (score)
- Cost of Starting a business in % of income per capita
- Global ranking in international investment
- Growth rate of private sector contribution to GDP
- Increase in productivity and competitiveness index
- Investment rate of non-financial corporations
- Net return on equity, after taxes, of non-financial corporations
- Private sector as % of GDP
- Profit share of non-financial corporations
- Real private consumption
- Businesses & Jobs
- # of businesses attracted per year, per region
- # of continuous training and educational programs
- # of employed by sector of economic activity
- # of enterprise deaths presented by size class
- # of hours supplied by labor recruitment services
- # of jobs created or retained
- # of jobs sustained by tourism activities
- # of new businesses in cities
- # of service providers broken down by sector
- % increase in export sales per year by all firms
- % increase per year in tourism generated sales tax
- % turnover by product and economic activity
- Commerce & Trade
- # of current account transactions, exports
- # of customer's trade license
- # of international transactions in financial services
- # of international transactions in travel
- # of market integration by type of trade activities
- # of new car registrations
- # of trade in goods and services
- % of electronic renewal of trade licenses.
- % share in the world trade
- % turnover by product - total trade
- Balance of international trade in goods
- Current account balance (US millions)
- Exchange rates versus national currency
- External trade of other manufactured goods
- Retail trade turnover - total
- Total goods export value of total
- Total goods import value of total
- Trade to GDP ratio
- Consumer Protection
- # of the customers requesting direct support
- % of claims settled within 30 working days
- % of claims that received a response within 2 working days
- % of consumers informed about protection services
- % of customers satisfied with consumer protection services
- % of settlement of the issues within 30 working days
- % settlement of the issues within 30 working days
- Nominal effective exchange rates
- Overlapping property tax bill
- Purchasing power parities
- Relative consumer price indices
- Development Loans
- # of accounts linked to CPA categories
- # of branches in other countries
- # of financial subsidiaries in other countries
- # of loans and advances to customers
- # of million per year
- % clear formulas of lending policy
- % of compliance to international best-practice
- Credit institutions: # of enterprises
- Interests payable and similar charges by product
- Interests receivable and similar income by product
- Total commissions payable by product
- Total commissions receivable by product
- Total of local wages and salaries by region
- Direct Investment
- # of classification of the targeted foreign investor
- # of global ranking of nation in international investment
- % completion of planned promotional campaigns
- % increase in Foreign Direct Investment (%)
- % of free trade agreement proposals reviewed
- Direct investment flows abroad (USD Bn)
- Direct investment flows inward (USD Bn)
- Direct investment stocks inward (USD Bn)
- Foreign-exchange reserves
- Moody’s investors service bond rating
- Total direct investment flows as % of GDP
- Total direct investment stocks as % of GDP
- Diversified Economy
- # of sectors included in economic plan
- % growth in non-oil sector contribution to GDP
- % increase in contribution of non-oil sectors to GDP
- Government Consumption Expenditure (% of GDP)
- Real government consumption
- Real value added in agriculture, forestry and fishing
- Real value added in industry
- Real value added in services
- SME Efficiency (on a scale of 0 - 10)
- Value added in agriculture, hunting, forestry and fishing
- Value added in construction
- Value added in in transport, trade, hotels and restaurants
- Value added in industry, including energy
- Economic Policy
- # of advanced analytical tool to support policy development
- # of implemented new policy in the private sector
- # of policy issues raised/identified economic committee
- # of policy recommendations issued
- # of reviews conducted by private sector board members
- % data accuracy in key national accounts
- % total national public spending expenditure on services
- Economic Prosperity
- # of first mortgage loans purchased
- % decrease rate of staff
- % growth in active enterprises
- % increase in contribution to federal budget
- % increase in employment in the private sector
- % increase in exports
- % increase in foreign direct Investment (FDI)
- % increase in non oil and gas sector
- % labor productivity by sector
- % land used that fit the needs of communities
- % of capacity utilization in manufacturing industry
- Competitiveness index of country economy
- GDP per capita (nominal, real, PPP)
- Gross fixed capital formation
- Household net saving rate
- Increase in # of SMEs
- Inflation rate
- Energy Sector
- Foreign Relations
- # of barriers met for engaging in international sourcing
- # of implanted projects /year in other countries
- # of missions in strategic regions
- # of plans for international sourcing
- # of visas issued by foreign missions
- % increase in exports
- % of customers satisfied with the supporting services
- % of events and promotional campaigns carried out
- % of increase exports value per year
- % of local businesses aware of supporting services
- GDP Growth
- Contributions to GDP growth: GDP growth
- Contributions to GDP growth: ICT capital
- Contributions to GDP growth: labor input
- Contributions to GDP growth: non-ICT capital
- GDP Growth - real (%)
- GDP nominal growth
- GDP per capita (nominal)
- GDP per capita (PPP)
- GDP per capita (real)
- GDP per hour worked
- GDP real growth
- Inflation rate (%)
- Inflation rate: GDP deflator/ CPI
- Insurance
- # of insurance companies broken down by legal status
- # of insurance companies broken down by products
- # of insurance companies by geographical breakdown
- # of insurance companies by type of enterprise
- % of modernization initiatives implemented
- Insurance, # of persons employed by type of enterprises
- Insurance, gross claims payments by type of enterprise
- Insurance, gross premiums written by type of enterprise
- Legislation & Regulations
- # of audit comments
- # of educational press releases issues
- # of legislation and regulation reviewed
- # of private-public workshops & meetings organized
- # of studies completed and recommendation proposed
- % accuracy of projections related to key national accounts
- % completion of 5-year economic plan
- % examine of companies and industries as required by law
- % licenses issued according to the laws and regulations
- % of complaints resolved in 80 days
- % of effectively applied federal regulations locally
- % of execution of internal policies and legal requirements
- % of requirements fulfilled under policy
- Licensing Process
- # of new licenses within 1 working day
- # of transactions of license renewal within 1 working day
- % of customers satisfied with trade license services
- % of electronic renewal of licenses
- % of issued trade licenses conforming to laws and regulations
- % of new trade licenses processed within 5 working days
- % of trade license renewals processed electronically
- % of trade license renewals processed within 2 working days
- Local Economy
- # of enterprises by sector
- # of entry level qualifications in numeracy achieved
- # of persons employed by sector
- # of persons employed in services
- % flows on to incapacity benefits from employment
- % of bus services running on time
- % overall employment rate
- % processing of planning applications
- % share of gross operating surplus
- % spending on local suppliers
- Average personnel costs by sector
- Intangible investment and subcontracting
- Median earnings of employees in the area
- New business registration rate
- Macroeconomics
- Debt service to export ratio
- Domestic borrowing as % of GDP
- Domestic tax revenue as a % of GDP
- General government deficit (-) and surplus (+)
- General government fixed investment
- General government gross debt
- General government primary balance
- Government final consumption expenditure
- Population density by regions
- Stock of domestic suppliers debt as % of GDP
- Total area and land area
- Total tax revenue
- VAT reimbursements taking less than 30 days
- Manufacturing
- # of enterprises in manufacturing with 10-19 employees
- # of industrial new orders for capital goods
- # of industrial new orders for intermediate goods
- # of industrial new orders for non-durable consumer goods
- # of new products entering the market that are certified
- # of persons employed in manufacturing
- # volume of steel production
- % employment increase in manufacturing sector
- % growth in manufacturing activities value added
- % of industrial turnover of capital goods
- % of industrial turnover of manufacturing
- % share of value added in production
- Growth rate of manufacturing GDP
- Total industrial labor input in manufacturing
- Total industrial production of manufacturing
- Value added in manufacturing
- Mining
- Patent & Trademark
- # of high-technology patents
- # of ICT patents granted
- # of innovating enterprises supported by government
- # of international co-patenting
- # of ownership of inventions
- # of patent applications
- # of patent applications by institutional sector
- # of patent applications by IPC sections and classes
- # of patent applications by sector of economic activity
- # of patent applications with foreign co-inventors
- # of triadic patent families
- % of biotechnology patents granted at the national level
- Average patent pendency
- Average trademark pendency
- Cost per patent disposed
- Cost per trademark registered
- Prices & Interest Rates
- Central bank interest rates
- Consumer price index - all items
- Consumer price index at constant tax rates
- Contribution (in % points) to GDP change
- Convergence of interests rates by type of loan
- Food supply chain - Price indices
- Industrial domestic output prices
- Industrial import prices - total industry
- Industry producer prices index (PPI)
- Long term government bond yield
- Long-term interest rates
- MFI interest rates - deposits
- Money market interest rates
- Official deposit rate
- Treasury bill rates
- Public Facility & Service
- # of acres of brownfields remediated
- # of independent subsidiary to implement projects
- # of persons assisted with improved access to a facility
- # of persons assisted with new access to infrastructure
- # of persons served by a public facility or infrastructure
- # of persons with improved access to service
- # of persons with new access to service
- # of persons with service that is no longer substandard
- Increase # of citizens using facilities
- Real Estate
- # net additional homes provided
- # of affordable homes delivered (gross)
- # of building permits
- # of owner occupied units created
- # of owner occupied units rehabilitated
- # of rental units created
- # of rental units rehabilitated
- # of tax benefit new claims
- # of total building permits issued
- # of units occupied by first-time homebuyers
- # of years affordability guaranteed
- % of downtown homes sold compared per year
- % of supply of ready to develop housing sites
- Average # of mortgage licensees and registrants
- Median price per square foot
- Research & Surveys
- # of cooperation in innovation activity
- # of enterprises with innovation activity
- # of entrepreneurs using developed technologies
- # of innovating enterprises with abolished projects
- # of innovating firms' engagement in R&D
- # of knowledge intensive services at the national level
- # of R&D units developed
- # of R&D units rehabilitated
- % of deviation of main statistics with those from other sources
- % of enterprises with innovation activity
- % share of female researchers by sector
- % turnover due to innovative products
- R&D expenditure at national and regional level
- Research and development personnel by sectors
- Total earnings in high-tech industries
- Total high-tech trade as a % of total
- Total R&D personnel by occupation
- SMEs Development
- # citizen entrepreneurs trained
- # increase in new start up enterprise
- # of enterprises by economic activity
- # of existing businesses assisted
- # of link with more organizations
- # of members awarded contracts locally
- # of zoning for "family business"
- % of construction broken down by employment size
- % of customer's satisfaction of the supporting services
- % of enterprises having received orders on-line
- % portfolio profitability of funded companies over 3 years
- Cumulative capital intensive industrial fund portfolio
- Cumulative SME loan fund portfolio
- Growth rate of private sector contribution to GDP
- Total manufacturing broken down by employment size
- Balance of Payments
- Education
- Administration
- # of assets inventoried and tagged
- # of audit exceptions
- # of plans presented annually
- # of policies and procedures developed
- # of quality manuals developed
- % of accountability reports completed
- % of districts participating in a student record system
- % of federal programs approved for funding
- % of jobs with job descriptions and grading structure
- % of local districts receiving desk audits annually
- % of organizational structure developed and in place
- Adult Education
- Early Learning
- # of awards given
- # of centers attaining center of distinction or recognition
- # of early school leavers by gender
- # of events and programs
- # of pre-K program enrollment
- # of providers participating in the homes program
- # of standards of care program training attendees
- % of four-year-olds in education
- % of student survey completed results
- Educated Population
- # of educational attainment by sex
- # of foreign languages taught
- # of mathematics, science and technology enrolments
- # of persons with low educational attainment
- # of qualified engineers
- # of tertiary education graduates
- # of tertiary education participation
- % of citizens with second language
- % of population with illiteracy
- % of students accepted in schools
- Educational Institutions
- # of advanced placement courses offered
- # of charter schools
- # of educational institutions
- # of new schools in all districts
- # of schools on the needs improvement list
- # of students enrolled at academy for the blind
- # of students enrolled at school for the deaf
- # of total educational institutions enrolment
- # of universities
- % accredited educational institutions
- % of private schools in relation to % public schools
- % pass rate overall by institution
- % spread across the country
- % utilization rate of educational institutions (seats)
- Average annual boarding fee
- Average capital costs per student by college
- Average class size
- Expenditure
- # education fund spend in total (% of GDP)
- Expenditure in institutions per student
- Expenditure in tertiary education
- Expenditure on education in constant prices
- Expenditure on education in current prices
- Expenditure on public educational institutions
- Expenditure per student in tertiary education
- Private expenditure on education as % of GDP
- Share of public expenditure on educational institutions
- Total financial aid to students
- Total funding of education
- Total investments in education and training
- Total public expenditure on education (per capita)
- Formal Education
- Informal Learning
- # of participations in informal learning by age
- # of participations in informal learning by degree
- # of participations in informal learning by working status
- Computer based learning participants by age
- Participants studying in libraries or learning centers
- Self studying (with printed materials) participants by age
- Life Long Learning
- Non Formal Education
- # of participation in non formal education/training by age
- # of participation in non formal education/training by degree
- # of participation in non formal education/training by sex
- # of participation in non formal taught activities within paid hours
- # of participation of employed persons - computers
- # of participation of employed persons - foreign languages
- # of participation of employed persons by occupation
- # of participation of employed persons by sex
- # of participation within paid working hours
- Mean volume of hours in non formal training
- Mean volume of hours in non formal education
- Mean volume of hours per participant by field of learning
- Mean volume of hours per participant by sex
- Public Libraries
- # maturity of online public service delivery
- # of annual visits per 1,000 Population
- # of average daily visits
- # of circulations in public libraries
- # of print materials available
- # of public searches of electronic databases
- % of accredited public libraries
- % of certified public library directors
- % of customers who get the information they need
- % of libraries submitting annual survey data
- % of overall satisfaction with library services
- % of public libraries meeting key standards
- % of public libraries open 45 hours or more per week
- % rate of library circulation
- % use of public libraries
- Research & Innovation
- # of companies served
- # of curriculum ready with internship component
- # of established student exchange programs
- # of grants and contracts received
- # of industry investments in direct strategic research
- # of recommendations issued
- # of researches developed in schools
- # of start up research initiatives
- # of survey that address national identity
- % of districts with approved career development plans
- % participation rate in service area
- School Students
- # of classroom cards distributed
- # of graduates by age
- # of graduates by sex
- # of migrant education students
- # of new entrants by sex
- # of students by modern foreign language studied
- # of students by study intensity (full-time, part-time)
- # of students by type of institutions (private or public)
- # of teens not attending school and not working
- # of tertiary students by field of education
- % female entrants by field of education
- % of teens not attending school and not working
- % share of women among tertiary students
- % students studying part-time by age
- Student - teacher ratio
- Student Assessment
- # of educational assessment completed
- % of produced standardized test for student performance
- % tertiary attainment for age group 25-34
- % tertiary attainment for age group 35-64
- % tertiary entry rates
- % tertiary graduation rates
- Mean scores on the mathematics scale in PISA
- Mean scores on the science scale in PISA
- Standard error on the mathematics scale in PISA
- Standard error on the mathematics scale in PISA: females
- Standard error on the mathematics scale in PISA: males
- Standard error on the science scale in PISA
- Standard error on the science scale in PISA: females
- Standard error on the science scale in PISA: males
- Student Outcomes
- # of advisory body established for industries
- # of school graduates that are recruited by local industry
- # of school leavers that are recruited by local industry
- # of schools making adequate yearly progress
- # of students
- % distribution of graduates by qualification major
- % of children out of school, primary
- % of International curricula developed and implemented
- % of recent school graduates in further education
- % of school leavers not in education (by employment status)
- Annual dropout rate
- Educational attainment of the population
- Literacy rate, adult, 15 years and above
- Literacy rate, youth, 15 - 24 Years
- School completion rate as scheduled (time)
- Teaching Quality
- # of approve surveys for all students
- # of customer satisfaction surveys established
- # of establishments with employment manual
- # of full time professional advisers and trainers
- # of high school with on-time graduation
- % of 8th graders proficient or higher in mathematics
- % of 8th graders proficient or higher in science
- % of practitioners who are appropriately licensed
- % of schools inspected per year
- % of schools meeting accreditation standards
- Net Enrolment ratio - from grade x - to grade x
- Retention rate
- Student teacher ratio from grade x - to grade x
- Total pass rates
- Teaching Staff
- # of teachers and academic staff by age
- # of teachers and academic staff by sex
- # of teachers and trainers by age distributions
- # of teachers recruiting events held annually
- # of teaching certificate transactions annually
- % of new teachers certified
- % of teacher qualification and certification
- % of teachers stays abroad as % of academic staff
- % of teachers who have completed training
- % of teachers with technology certification
- % overall teacher qualification level
- % teachers who have passed their ICT test
- Ratio of students to teaching staff
- Transportation
- Youth Educational Services
- Administration
- Energy
- Alternative Fuels
- Carbon Credits
- Energy Consumption
- # energy used per unit of production
- # total energy consumption
- % energy dependency
- CO2 produced from gas consumed
- CO2 tones per employee per month
- Energy costs per unit of production
- Gross inland consumption of primary energy
- Gross inland energy consumption by fuel
- Total diesel used
- Total electricity consumption
- Total energy consumption (TJ/year)
- Total gas consumption
- Total of final energy consumption
- Total office energy consumption
- Total on-site created energy
- Total organic carbon (TOC) (t/year)
- Total purchased energy per month
- Energy Infrastructure
- Energy Prices
- Crude oil import price
- Electricity price
- Energy price
- Gas - domestic consumers - half-yearly prices
- Gas - industrial consumers - half-yearly prices
- Gas price
- Gas prices by type of user
- Implicit tax rate on energy
- Natural gas prices for large industrial consumers
- Petroleum products - half-yearly prices
- Prices of diesel oil
- Prices of premium unleaded gasoline
- Energy Saving-Equipment
- % of certified wood stove
- % of Energy Star clothes washers
- % of Energy Star dishwashers
- % of Energy Star refrigerators
- % of Energy Star water coolers
- % of Energy Star window air conditioners
- % of energy-efficient boilers
- % of energy-efficient chillers
- % of geothermal heat pump
- % of high efficiency water heaters
- % of HVAC fan upgrades
- % of HVAC maintenance tune-ups
- % of switch electric heat to natural Gas
- Energy Saving-Facility
- % of adopt a high performance local energy code
- % of adopt strict commercial energy code requirements
- % of adopt strict residential energy code requirements
- % of distribute loans to citizens to make energy improvements
- % of implement energy efficient new public housing projects
- % of implement energy efficient of low-income housing
- % of perform energy efficiency retrofits of existing facilities
- % of require energy upgrades of facilities at time of sale
- Energy Saving-Lighting
- % of decrease average daily time street lights are on
- % of distribute free CFL bulbs
- % of install LED exit signs
- % of install LED street lights
- % of install LED traffic signals
- % of install occupancy sensors
- % of institute a lights-out-at-night policy
- % of LED holiday lights
- % of offer a halogen torchiere lamp exchange
- % of retrofit T-12 lamps to T-8 lamps
- Energy Saving-Promotion
- Energy Saving-Roofing
- Energy Saving-Transportation
- Energy Saving-Trip Reduction
- # of car sharing program
- # of Initiated car sharing program
- % of allow bikes on trains/buses
- % of bicycles for daily trips
- % of create high-occupancy vehicle (HOV) lanes
- % of expand bicycling infrastructure
- % of high school students with free bus passes
- % of implement a police on bicycles program
- % of implement bus rapid transit or shuttle programs
- % of implement parking cash-out program
- % of improve / expand pedestrian infrastructure
- % of increase bus ridership
- % of increase mass-transit ridership
- % of increase ride-sharing (carpools)
- % of increase telecommuting
- % of install new light rail systems
- Energy Saving-Vehicle
- % of hybrid vehicles
- % of parking or lane incentives for hybrid vehicles
- % of procurement of hybrid vehicles
- % of procurement of smaller fleet vehicles
- % of retire old and under-used vehicles
- % of retrofit school buses with oxidation catalysts
- % of retrofit school buses with particulate traps
- % of utilize fuel-efficient vehicles for parking enforcement
- Energy Supply
- # of alternative fueling stations
- # of consumption of petroleum products (tones)
- # of wind energy kWh consumed
- % energy intensity of the economy
- % of contribution of renewables to energy supply
- % of electricity generation
- Nuclear electricity generation, terawatts
- Primary production of coal and lignite
- Primary production of crude oil
- Primary production of natural gas
- Primary production of nuclear energy
- Primary production of renewable energy
- Total primary energy supply
- Total production of energy
- Fuel Quality Inspection
- # of amusement ride safety inspections conducted
- # of LP gas facility inspections conducted
- # of petroleum field inspections conducted
- # of petroleum tests performed
- # of pipeline safety inspections
- % in full compliance with safety requirements
- % of LP gas facilities found in compliance
- % of petroleum products meeting quality standards
- % of regulated weighing and measuring devices with scanners
- Innovation
- Oil Pipelines
- Renewable Energy
- % energy produced from renewable sources
- % energy used from renewable sources
- % of energy generation from landfill methane
- % of install solar photovoltaic (PV) panels
- % of install solar water heaters
- % of install wind turbines
- % share of renewable energy
- Total consumption of renewables
- Total supply of renewables
- Environment
- Air Quality
- # of cars transferring to CNG
- # of days exceeded ozone Standards
- % consumption of CFCs and halons over time
- % increase of cars transferred to CNG
- % increase usage of cleaner diesel
- % main road links with acceptable air quality levels
- % of air quality levels – SO2, NO2, O3 and CO
- % of CO2 emissions from fuel combustion
- % of consumption of HCFCs and methyl bromide
- % of Lead level in Perth’s air
- % of noise baseline established
- % usage of diesel containing 50 ppm sulphur
- Carbon monoxide levels in air
- Greenhouse emissions per Capita
- Greenhouse emissions per unit of GDP
- Awareness
- # increase in awareness programs conducted
- # increase of people informed through outreach
- # of initiatives to promote environmental responsibility
- # of people informed through outreach
- # of press releases - media monitors
- # of programs developed for different target groups
- # of respondents to the awareness campaign
- # sponsored organizations dedicated to CSR
- % improvement in the level of awareness
- % of society’s environmental awareness
- % of society’s level of positive environmental behavior
- Beaches Protection
- # decrease of marine violations
- # of tones of litter
- # of total catch by species and gear
- # of total catch fishing seasons
- % increase of compliance of marine regulations
- % increase of fisheries resource key species
- % increase of key marine ecosystems and habitats
- % increase of protected areas as % of total areas
- % of all public beaches that are monitored
- Increase media monitors by 10%
- Biological Diversity
- # of acres certified for public shellfish harvest
- # of catch by species
- # of fisheries resources
- # of key marine ecosystems and habitats
- # of key marine endangered species
- # of species assessed (status of species)
- # of species in ex-situ programs
- # of total catch per species
- % loss of coastal and marine habitats
- % of area under forest plantation
- % of compliance: marine
- % of compliance: terrestrial
- % of fishing species distribution
- % of protected areas as % of total area
- % of total threatened species
- Marine protected area (% of surface area)
- Clean Community
- # of brownfields properties assessed
- # of improved street and environmental cleanliness
- # of properties cleaned up using brownfields funding
- # of residual household waste per household
- % adaptation to climate change
- % of household waste sent for reuse and recycling
- % of households living in proclaimed townships/areas
- % of municipal waste land filled
- Quality of life index
- Climate Change
- # of household energy efficiency products provided
- # of national communication campaign
- # of policy endorsements
- % eco-balance
- % environment impact of product use
- Carbon intensity of power generation
- Eco-efficiency rate
- Green workplace/ Carbon footprint
- Greenhouse gas emissions (tones CO2 equivalents)
- Heavy metals (kg/year)
- Particulate matter (t/year)
- Total emissions from production into the environment
- Volatile organic compounds (VOCs) (t/year)
- Compliance
- # of complaints (including noise)
- # of environmental laws
- # of fines
- # of incidents
- # of non-compliances
- # of regulation fault findings
- # of total ratified environmental treaties
- # of violations (marine, terrestrial)
- % of companies complying with radiation right practices
- % overall regulatory compliance performance
- Penalties resulting from environmental non-compliance
- Emissions
- # carbon dioxide emissions per capita
- # of HAP inventories submitted
- % of environmental emissions
- % of Methane flaring at local landfills
- % of vehicles in line with target emission standards
- % reduction of cancer causing toxic pollutant emissions
- Average carbon dioxide emissions of vehicles
- Carbon dioxide emissions per capita (ODP tons)
- Greenhouse gas emissions
- Greenhouse gas emissions by sector
- Greenhouse gas emissions from transport
- HFCs emissions (1000 Tones CO2 Equivalent)
- NOx emissions (tones per year)
- SOx emissions (tones per year)
- Total air emissions
- Forest Protection
- # of acres burned by wildfires
- # of acres covered by a forest management plan
- # of forest visitors served
- # of online and automated burn permits issued
- % area of forest cut
- % change in forest area
- % of forest areas under protected status
- % of land area covered by forest
- % of maintained area of forest plantation
- % of protected area under forest plantation
- % of tree planting for carbon storage & heat island
- % of tree planting to shade buildings
- Deforestation rate
- Per capita public green space
- Time to regenerate harvested areas
- Hazardous Waste
- # of facilities with final remedies constructed
- # of facilities with human exposures under control
- # of hazardous waste facilities assessed
- # of individuals in the regulated community reached
- # of risk management plan audits completed
- % gap in processing of medical hazardous waste
- % of hazardous operational waste
- % of recycled hazardous operational waste
- % recycled hazardous operational waste
- Total chemical waste (t/year)
- Health & Safety
- # of implementation of EHSMS
- # of incidents: Fatal
- # of incidents: Ill-health
- # of incidents: Major Injury
- # of major injury
- # of occupational health incidents
- # of organizations with ISO 14001 certifications
- # of responding to external emergency notification
- # of total time injuries
- # of work place fatalities
- % completion of a implementation framework
- % completion of EHSMS regulatory framework
- % of soil salinity mapping
- Lost time injuries frequency rate
- Lost time injury over time
- Indoor Air & Radon
- # of additional homes built with radon-resistant construction
- # of additional homes with operating mitigation systems
- # of additional schools mitigated with radon-resistant
- # of homes built with radon-resistant new construction
- # of homes mitigated
- # of schools mitigated or built with radon-resistant
- % of reports with performance air measures
- Local Assistance
- # of components of domestic material consumption
- # of eco-label awards
- Current environmental expenditure by industry
- Current environmental expenditure by the public sector
- Distribution of environmental investment by industry
- Domestic material consumption by material
- Total area under agri-environmental commitment
- Total environmental expenditure by the public sector
- Total environmental investment by industry
- Total environmental protection expenditure
- Natural Resources
- # of total annual green houses emissions in Co2 equivalent
- # of total species population
- % encroachment in wildlife protection area
- % extent of protected forest areas (ha) million
- % increase of amount of domestic waste ending up in dumps
- % of deforestations (# of HAs per annum cut down)
- % of domestic waste generation per capita (in tons per yr)
- % reduction in the rate of infestation of invasive alien species
- Organizational Efficiency
- # of environmental performance Indicators
- # of governance indicators (sustainability management)
- % completion of environmental data sets
- % completion of guidelines
- % completion of noise baseline data project
- % completion of recruitment of required manpower
- % completion of soil classification
- % completion of the database system
- % implementation of the system at Federal level
- % installation of radiation detection gates
- Parks & Recreation
- Pollution Control
- # of combined sewer overflow (CSO) permits
- # of enforcement of environmental regulation
- # of environmental laws
- # of pollution problems that affect the economy
- # of pollution serious problems
- # of pounds of pollutants reduced
- % of environmental health of waterways
- % of gasoline lawnmower replacement
- % of portable gas can replacement
- % of use low-VOC cleaning products
- % of use low-VOC paints
- % of use non-asphalt pavements
- Ecological footprints
- Environmental tax revenue
- Recycling
- # bottles recycled
- # effective residual ink concentration
- # paper pages used per employee
- # recycled paper
- % biodegradable carrier bags
- % completion of an implementation plan
- % consumption of recycled paper
- % landfill volume in use
- % of establish / expand business recycling programs
- % of establish / expand curbside recycling programs
- % of establish / expand recycling programs
- % overall paper reduction
- % reduced paper consumption due to duplexing
- Total volume of recycled wastewater
- Volume of recycled waste
- Sewer Maintenance
- Solid Waste
- # of residential waste disposed per household
- # of residential waste tons collected
- # of vehicles and mechanical equipment in service
- % of capacity of the landfill consumed per year
- % of organics composting
- % of residential waste stream diverted
- % of yard waste collection and composting
- Average % of vehicles and equipment in service
- Average tons of recycling collected per account
- Multi-family recycling rate
- Recycling diversion rate
- Residual household waste per household
- Storm Drainage
- Sustainable Environment
- # of groundwater reserves
- % completion of water management plan
- % decrease in water and energy consumption
- % of enforcement of environmental regulation
- % of renewable energies used
- % of surface area protected for biodiversity
- % of sustainability plan implementation
- Forest area as % of total land
- Quality of life index (Based on an index from 0 to 10)
- Reduced # of violations of environmental regulations
- Water consumption per day per capita (lit/day/person)
- Water consumption per hector in agricultural zones
- Water consumption per hector in the forestry sector
- Toxic Substances
- # of asbestos inspections conducted under government authority
- # of asbestos inspections conducted with EPA credentials
- # of enforcement actions taken
- # of inspections by region
- # of inspections conducted with EPA credentials
- # of total inspections conducted
- % increase in hazardous waste sites
- Index of production of toxic chemicals
- Underground Injection
- Waste Management
- # of Kg of household waste collected per head
- % of non-hazardous operational waste
- % of recycled non-hazardous operational waste
- % treatment of waste
- Municipal waste by type of treatment
- Municipal waste generated
- Per capita daily domestic waste generation
- Total general waste (t/year)
- Total generation of waste
- Total generation of waste by economic activity
- Total generation of waste by waste category
- Total hazardous waste generated by households
- Total non-hazardous waste generated by households
- Total waste
- Total waste recycled
- Total waste sent to landfill & incineration
- Wastewater
- # of landfill of sewage sludge from urban waste water
- % capacity of urban waste water treatment plants
- % composting of sewage sludge from urban waste water
- % gap in processing municipal waste (household waste)
- % incineration of sewage sludge from urban waste water
- % of Ammonia in treated wastewater effluent
- % of generation intensities of municipal waste
- % treatment capacity of waste water treatment plants
- Sewage sludge production and disposal per capita
- Total amount generated of municipal waste
- Total generation and discharge of waste water
- Total sewage sludge production and disposal
- Total sewage sludge production from urban waste water
- Water Sanitation
- # of new appropriate sanitary facilities provided
- # of wastewater management categorization
- # of wastewater quality monitoring systems
- # of wells identified in significant violation of regulations
- % providing the community with sewerage services
- % recycling (TSE and sludge)
- % regulatory compliance
- Average distribution per area per user
- Total cost of sanitation
- Waste projection (ton/day)
- Air Quality
- Governance
- Central Administration
- # of citizen contact center calls
- # of emergency calls
- # of public disclosure requests processed
- # of records retrieval requests
- % of customers' perception of service quality
- % of performance related pay in use by all gov. entities
- % of state garage vehicle repairs completed correctly
- Cost per member to administer
- Citizen Services
- # of days to start a business (days)
- # of firms supported by new legislations
- # of Km of backlog of roads eradicated
- # of trips per capita on public busses
- % of citizen satisfaction with services provided
- % of households with access to basic electricity
- % satisfaction score from all customers
- Gross cost of street lighting per lamp
- Gross national happiness (GNH)
- Rating of doing business is supported by regulations
- Rating of government decisions are effectively implemented
- Rating of regulatory that encourages competitiveness
- City Council
- # of applicants for board/commission positions
- # of board/commission positions filled
- # of legislative issues tracked
- # of regional organizations which council members participate
- % of citizens rating city as “good” or “excellent” place to live
- % of citizens saying city is heading in the right direction
- % of items approved by council on consent calendar
- % of registered voters compared to eligible voters
- % turnout for local elections
- Average voting age participation
- Average voting age participation in election
- Community Council
- # of council for the arts grant awards
- # of courtesy hearings held
- # of issues advocated before city council
- # of public hearings held
- # of referrals concerning the well-being of children
- # of regular meetings held
- % of cases that are closed within six months of opening
- % of counties served by the council
- % of resolutions adopted approving city Council land use
- % of schools that made adequate yearly progress
- Council Support
- Equal Opportunity Commission
- # of coverage of the fair employment practices
- # of education, training, and outreach activities performed
- % between human rights cases reported and investigated
- % of discrimination complaints investigated within 90 days
- % of key decision making positions occupied by women
- % of successful performance evaluations done
- Government Decentralization
- # of devolved functions undertaken by the local authority
- # of housing units constructed by local authorities
- # of surveys of local councils to ascertain governments views
- # of valuation roles updated on an annual basis
- % annual increase in direct transfers to local authorities
- Average cost per council
- Value of revenues accruing to local authorities from collection
- Government Efficiency
- % of correspondence replied to on time
- Bureaucracy rating
- Employment-housing equilibrium index
- Government effectiveness rate
- Hindrance to business activity from bureaucracy
- Independence of public service from political interference
- Raring of ease of doing business with government agencies
- Rating of bureaucracy (hinder business activity)
- Satisfaction level with services provided
- Hearing Office
- Insurance Commissioner
- Internal Control
- Openness & Transparency
- # of entities that produce audited reports accessible to public
- # of entities whose accounts are audited and reported publicly
- # of verifiable interactions between officials / constituencies
- # of website page views by citizens
- % of entities with risk management framework implemented
- % of government entities audited / year
- Rating of transparency level (citizen survey)
- Rating of transparency of government policymaking
- Planning & Accountability
- Regulation & Compliance
- # of audit reports issued
- # of controls to avoid corruption
- # of regulatory or legal noncompliance events
- % completion of new laws identified for drafting
- % of appeal board claims processed within 3 weeks
- % of cases resolved within 6 months of filing
- % of major non-compliance issues unclosed / year
- % of tax levies certified
- % of unauthorized disclosures
- Corruption Perception Index
- Resource Management
- # of audit exceptions contained in annual audit
- # of citizens employed in the civil service
- # of new creation of firms
- # of non-core services privatized
- # of time the city maintains the AA+ credit rating
- % of citizens employed in the civil service
- % of government spend on outside advice services
- % of government tax collected
- % of reports required submitted timely
- Gross National Income (GNI)
- Gross National Product (GNP)
- Net National Income (NNI)
- Net National Product (NNP)
- Trade surplus (deficit)
- Central Administration
- Government Workforce
- Appraisal & Performance
- # of individual performance plans completed
- # of occupational injury and illness rates
- # of performance meetings
- # of services provided
- % of completed appraisals out of the total # of the staff
- % of individual assessments done
- % of job competencies evaluated
- % of tasks completed successfully and on time
- % satisfaction of employee with the performance appraisal
- Average % of individual performance assessment results
- Compensation & Rewards
- Organization Excellence
- # of annually reviews of the HR manual
- # of internal performance management systems
- # of organizational improvement survey
- # of re-engineered HR Processes
- # of revisions on structure approved
- % completion of authority matrix implementation
- % completion of new organizational structure
- % development of new organizational processes
- % employees satisfied with job
- % of completion of job descriptions
- % of completion of the HR Strategy
- % staff turn-over
- Average excellence award assessment score
- Policies & Standards
- Skills & Qualifications
- # of staff members professionally satisfied at work
- # of work place accidents
- % employee approved suggestions are implemented
- % increase of local employees with technical skills
- % of citizens in technical staff
- % of competent senior managers
- % of employees certified
- % of practitioners hold a HRM certification
- % of senior managers with computers
- Average staff length of service
- Rate of employee promotions
- Staffing & Recruiting
- # of applicants reviewed/processed
- # of job applicant in pool
- # of job seekers provided with employment
- # of vacancies filled
- % change in # of jobs applied for on website
- % increase of job applicants per annum
- % of reduction of time to fill
- % of citizens among total # of employees direct hire
- % of implemented manpower reporting system
- % of management & technical positions filled
- % of minorities promoted from total # of employees
- % of positions are filled with internal postings
- % suitable organization structure developed
- Average # of applicants per recruitment
- Average weeks to fill a position
- Training & Development
- # of employees with 10 days training per year
- # of staff trained
- # of training classes facilitated or coordinated
- # of training days per employee per year
- # of training hours per employee
- # of trainings courses to # of staff
- % of competency based training completed
- % of employee satisfaction with training offered
- % of employees with complete development plans
- % of senior leadership undergoing training
- Average # of training days / employee / year
- Average hours of development training for staff per year
- Workforce Distribution
- # increase of women in management positions
- # of 50+ of age as a % of total employees
- # of citizen placed in public sector jobs
- % of public workforce by age bracket
- % of public workforce by department/ entity
- % of public workforce by gender
- % of public workforce by level
- % of public workforce by nationality
- % of public workforce by special needs
- % of technical staff who are female
- % of women in senior positions
- % special needs employees to total employees
- Ratio of employees to supervisor
- Span of control supervisor-employees
- Appraisal & Performance
- Healthcare
- Addiction
- Causes of Death
- # of deaths
- % of deaths due to accidents
- % of deaths due to AIDS (HIV-disease)
- % of deaths due to alcoholic abuse
- % of deaths due to cancer
- % of deaths due to diabetes mellitus
- % of deaths due to drugs dependence
- % of deaths due to homicide, assault
- % of deaths due to ischaemic heart diseases
- % of deaths due to suicide
- % of deaths due to transport accidents
- % of deaths rate due to chronic diseases
- Child & Adult Protection
- Emergency Management
- % of all ambulance calls responded to in less than 16 minutes
- % of ambulance calls that submit a patient care report
- % of emergency categories that have been drilled
- % of local public agencies in emergency response plans
- % of patients of trauma protocol transported in 30 minutes
- Ambulance response time in minutes
- Average # of deficiencies per EMS site.
- Environmental Hazards
- Food & Nutrition
- Health Awareness
- # of authorized medical-scientific research projects
- # of incidence of tuberculosis
- # of incident of communicable - non communicable diseases
- # of preventative programs
- % of national population screened for cardiovascular
- % of vaccination program that is fully accredited by the WHO
- Pregnancy rate (per 1,000) among females ages 15-17
- Health Expenditure
- Average health expenditure per capita
- Health care expenditure by financing agent
- Health care expenditure by function
- Health care expenditure by provider
- Health care expenditure on long term care
- Health care expenditure, in %
- Health care expenditure, in millions
- Health care expenditure, per inhabitant
- Per capita total expenditure on health
- Total health expenditure on public hospitals
- Health Professionals
- # of assistance to medical students
- # of inhabitants per physician
- # of medical graduates per 1 000 practicing physicians
- # of medical students studying health topic
- # of nursing graduates per 1000 practicing nurses
- # of post graduate residency places in hospitals
- # of practicing dentists
- # of practicing physicians
- % increase in # of medical students studying abroad
- Health personnel by region - # per 100,000 inhabitants
- Nurses - # per 100,000 inhabitants
- Turnover rate of medical staff in private institutions
- Turnover rate of medical staff in public institutions
- Health Research
- Health Services
- # of hospitals integrated with e-appointment system
- # of magnetic resonance imaging units
- # of medical facilities across the country
- # of patients on waiting lists
- # of services for disabled children
- % of accredited private facilities
- % of health infrastructure that meets the needs of society
- % of long term care complaints resolved
- % of population very confident of getting high-quality care
- Average waiting times for key services
- Breast cancer screening - mammography - by age (%)
- Cervical cancer screening by age (%)
- Total cost of medical assistance
- Total health expenditure by private sector
- Health Services Access
- # of medical facilities across the country
- # of medical services across the country
- # of patients accessing primary care centers
- # of people with unmet needs for dental examination
- # of people with unmet needs for medical examination
- # of physicians across the country
- % of medical insurance coverage
- % of patients on waiting lists for top-10 elective procedures
- % reduction of hospital stays by type of treatment
- Total # of beds
- Utilization rate of medical facilities
- Healthcare Providers
- # of care beds in hospitals
- # of hospital beds
- # of psychiatric care beds in hospitals
- % of facilities achieving int'l recognized accreditation
- % readmission data collected by major diagnostic categories
- Hospital beds - # per 100,000 inhabitants
- Hospital beds - % per 100,000 inhabitants
- Medical technology - # per 100,000 inhabitants
- Medical technology - % per 100,000 inhabitants
- Healthy Population
- % of adults eating five fruits & vegetables a day
- % of adults rating their own health at good to excellent
- % of children born with very low birth weight
- % of disability by education level
- % of disability by marital status
- % of disability by region
- % of neighborhood residents often walk for exercise
- % of workforce walking to work
- % smokers by age
- % with activity restriction for at least the past 6 months
- Body mass index (BMI) by age (%)
- Body mass index (BMI) by sex (%)
- Infant mortality rate (per 1 000 live births) both sexes
- Maternal mortality rate (per 100,000 live births)
- HIV & AIDS
- # of HIV+ pregnant women receiving ARV prophylaxis
- # of persons with advanced HIV infection on ART
- # of workplaces with developed workplace policies
- # tested for HIV at VCT and receiving the test results
- Amount of funds spent on HIV and AIDS
- Reduce rate of deaths due to HIV infection
- Reduction in # of new HIV infections
- Immunization
- # of cases of vaccine-preventable diseases
- % of children receiving immunization/ vaccination
- % of members in families receiving annual health check
- % of two-year old children adequately immunized
- % one-year-olds immunized with MCV
- % one-year-olds immunized with three doses (DTP3) (%)
- % one-year-olds immunized with three doses (HepB3) (%)
- % one-year-olds immunized with three doses (Hib3)
- Leisure & Recreation
- # of arrivals of non-resident tourists in hotels
- Average leisure time across activities: attending events
- Average leisure time across activities: sports
- Average leisure time across activities: TV or radio at home
- Average leisure time across activities: visiting friends
- Average leisure time across demographic groups
- Government expenditure on recreation and culture
- Household and government expenditure on recreation
- Life Expectancy
- Medical Insurance
- # of children who are enrolled in medical aid expansion
- % increase in collections of medical aid overpayments
- % of care enrollees who smoke
- % of care members who access preventive health services
- % of children on medical aid with a dental visit
- % of children under 18 with health insurance coverage
- % of citizens enrolled in comprehensive health insurance plan
- % of claims paid within 30 days of initial receipt
- % of core business processes online
- % of counties covered under at least one of the health plans
- % of enrollees in consumer directed plan options
- % of members aware of medical aid Member Services
- Mental Health
- # of hours per 1,000 patient hours spent in restraint
- % of all patients admitted that show an improvement
- % of clients not readmitted within 30 days of discharge
- % of clients who self-report they are satisfied with treatment
- % of consumers who are not readmitted within 180 days
- % of consumers with a severe mental health condition
- % of the children served that live in the family home
- Mental health agency per capita spending
- Obesity
- # of overweight population aged 15 or more
- # of overweight population aged 15 or more: females
- # of overweight population aged 15 or more: males
- % obese population aged 15 or more
- % obese population aged 15 or more: females
- % obese population aged 15 or more: males
- Decrease obesity rates for children
- Total obesity Rate
- Patient Choice
- Public Health Risks
- # of incident of certain diseases in the country
- # of Malaria case fatality rate among children below 5 years
- # of Plague, West Nile Virus, and Hantavirus Outbreaks
- # of Syphilis cases per 100,000 Population
- % of infants vaccinated
- % of seniors (65+) lacking flu vaccination
- Cardiac arrest survival rate
- Diabetes rates
- Sexually transmitted disease rates
- Smokers between 15 and 24
- Smokers by # of cigarettes (%)
- Regulation & Compliance
- # of healthcare inspection team members
- # of neutral assessment by independent third party
- % of cases resolved within one year of receiving a complaint
- % of licenses & certificates mailed to applicants within 3 days
- % of private sector healthcare providers inspected
- % of public sector healthcare providers inspected
- Average # of hours spent onsite auditing per facility
- Average # of months between audits for care facilities
- Rate of collection for moneys owed to care facility residents
- Resource Management
- Spread of Disease
- Steering of Patients
- # of discharges from hospitals
- # of hospital days of in-patients
- % of non-emergency in-patients admitted via ER
- % reduction of patients triaged CTAS levels 4 & 5 using ERs
- % reduction of unnecessary bed days
- % reduction of unnecessary procedures
- Average length of stay
- Hospital discharges by diagnosis, day cases, total #
- Hospital discharges by diagnosis, in-patients, # Total
- Hospital discharges by diagnosis, in-patients, total #
- In-patient average length of stay (in days)
- Veterans Homes
- # increase in veterans receiving healthcare benefits
- # increase of filled beds in the domiciliary
- # increase of nursing care beds filled
- # increase of volunteer hours worked
- % increase of resident satisfaction with housekeeping services
- % reduction of medication dispensing errors
- % reduction of residents receiving 9 or more medications
- % reduction of residents who are obese
- % reduction of residents who have moderate or severe pain
- % reduction of residents with little or no activity
- Reduce resident fall rate
- Vocational Rehabilitation
- Youth Inactivity
- Human Services
- Child & Family Protection
- # of children who do not experience re-abuse
- # of community-level leadership programs held
- # of finalized adoptions from foster care
- # of kids served in aftercare program
- # of people receiving personal assistance support
- # of youth leaving paid foster care at 18
- % of care facilities in compliance
- % of cases with monthly face-to-face visit with child
- % of children re-unified timely
- % of children safe from re-abuse
- % of children served who remain at home
- % of surveys successfully completed within timeframe
- Annual # of children served in family support programs
- Rate of confirmed child abuse (per thousand)
- Deaf Services
- % of community services that become accessible
- % of primary customers (deaf) have access to services
- % of primary customers who are deaf
- % of primary customers who are deaf blind
- % of primary customers who are late deafened people
- % of primary customers who are satisfied with assistance
- % of primary customers who gain access
- % of primary customers who report being self advocate
- % of primary customers who report having living skills
- % of primary customers with hard of hearing
- Elder Affairs
- # of clients being discharged due to institutionalization
- # of elders assisted to continue living in their own homes
- # of facilities which resolve 60% of identified resident issues
- # of registered clients receiving assistance
- % increase in savings from medical aid pharmacy cost
- % increase in the complaint resolution rate
- % increase revenues available to services to elderly
- % of elder per 1000 who access one or more services
- % of high nutrition home delivered meals
- Increase % the ratio of expenditures for medical aid
- Maintain or improve the ratio of 65+ on medical aid
- Family Assistance
- # of child care slots available
- # of community action agencies participating
- # of families receiving food assistance
- # of households served
- # of providers at level 2 or higher in quality rating system
- # of registered child development homes
- % of children and adults with access to managed care
- % of households increasing their resources
- % of households staying current on utility bill
- Average household benefit
- Average monthly # of enrollees in medical aid
- Average monthly # of families receiving assistance
- Monthly average # of elderly receiving food assistance
- Foster Care
- % of adoptions finalized within six months of placement
- % of children exiting foster care for adoption within 24 months
- % of children with substantiated reports of maltreatment
- % of foster care children who have 2 or fewer moves
- % of foster care population who were discharged
- % of foster required reviews conducted
- % of youth that turn age 18 in foster care
- Median # of placements for a foster child within a 12-month
- Total dollars collected per $1 of expenditures
- Homeless
- # of all homeless
- # of homeless - domestic violence victims
- # of homeless - elderly
- # of homeless - families with minor children
- # of homeless - HIV/AIDS
- # of homeless - in emergency shelter
- # of homeless - in transitional housing
- # of homeless - living outside/in car
- # of homeless - mentally disabled
- # of homeless - persons with substance abuse problems
- # of homeless - physically disabled
- # of homeless - veterans
- # of homeless - youth
- Special Needs
- Child & Family Protection
- Information Technology
- Applications Services
- Desktop Support
- Government e-Services
- # of awards granted
- # of deployed automated processes
- # of e-Literacy programs implemented
- # of gov. employees with ICT certifications
- # of IT concept designs per year
- # of legal proposals submitted
- # of users of central government portal
- % of e-government availability (supply side)
- % of e-government on-line availability
- % of e-government usage by enterprises
- % of e-Services
- % of IT business centre project completed
- Information technology expenditure as % of GDP
- Information technology expenditure in millions
- Level of Internet access (%)
- ICT Capability
- # of employees trained
- # of hard-to-fill vacancies for ICT specialist jobs
- # of ICT/IT specialists employed by enterprises
- # of training course on computer use
- # of ways of obtaining e-skills
- % completion of IT procedures documentation
- % demand for ICT skills
- % E-skills of individuals
- % IT project completion & implementation
- % of enterprises who employed ICT/IT specialists
- % of ICT competence in enterprises
- % online public procurement
- % public authorities present online
- % staff not taken a computer course
- ICT Industry
- # of advanced services
- # of developments of broadband
- # of public services e-Government
- % adoption of ICT by businesses
- % change of value added at current prices
- % impact of adoption of ICT by business
- % impact of ICT sector
- % of households with access to the internet
- % of persons employed with ICT specialist skills
- % of persons employed with ICT user skills
- % of the ICT personnel on total employment
- % of the ICT sector on GDP
- Information Security
- # of repeat audit findings
- % of backup operations that are successful
- % of disclosures unauthorized
- % of enterprises having taken ICT precautions
- % of key controls
- % of obsolete user accounts
- % of past due corrective actions
- % of policies reported with non-conformances
- % of test backup restores that are successful
- % progressive reduction in # of breaches
- Age (in days or hours) of backup
- Average of time to implement corrective action
- Average time between tests of backup
- Internet Usage
- # of enterprises with connection to the Internet
- # of households with broadband access
- # of individuals frequency of internet use
- # of internet users
- % of citizens access to and use of the Internet
- % of employees with connection to the Internet
- % of enterprises having website/homepage
- % of enterprises' turnover from e-commerce
- % of enterprises which have broadband access
- % of enterprises with Internet access
- % of households access the Internet
- % of individuals frequently using the Internet
- % of individuals using the Internet for internet banking
- % of people not having broadband access at home
- % of people not having Internet access at home
- % share of enterprises' turnover on e-commerce
- IT Communication
- IT Processes
- # of activities utilized through intranet
- # of quality systems implemented
- # of systems implemented
- % completion of IT systems implementations
- % IT asset efficiency
- % of automated key processes
- % of entities reporting on-line
- % of execution of IT platform initiatives
- % of key manual procedures automated
- % of key processes supported by the ERP system
- % of operations per functional area completed online
- % of processes converted to paper-less
- % of sectors receiving IT ISO certification
- % of workflow automation
- Modern IT Platform
- Network Support
- Online Services
- # of barriers to buying/ordering over the Internet
- # of portal site visits per internet user
- % government basic services available online
- % of automated services
- % of enterprises having purchased on-line (at least 1%)
- % of online services
- Contact centre customer satisfaction survey
- Customer satisfaction rate for online services
- E-participation Index
- Internet purchases by individuals
- Total value of purchases and sales by Internet
- Research & Development
- Technology Systems
- Internal Process
- Develop Technology
- # of IT MoUs signed
- # of working days to issue IT financial management
- % approval of policies and procedures
- % approval of risk management framework
- % of HR services online using oracle workflow
- Actual spend of IT budget
- Custodians IT satisfaction overall score
- Revised delegation of IT authority matrix is approved
- Enhance Efficiency
- % completion of structure review
- % integration of IT systems
- % of existing standards and codes documented
- % of implementation of designed processes
- % of standards and codes updated
- % processes documented
- Average time of financial reporting
- Average time of performance evaluations
- Compliance rate with municipality’s processes
- Government Performance
- # of achieved ISO certifications in government
- # of development of ERP solutions
- # of modules implemented
- # of processes re-engineered
- # of website visitors to performance reports
- % achievement of development plan goals
- % completion of process implementation
- % completion of processes design
- % improvement of municipal score
- % of documented processes
- % of enterprise architecture model completion
- % of financial audits passed
- % of quality standards developed and implemented
- % of yearly results from last results
- Internal Administration
- Private Sector Partnerships
- # of corporate social responsibility initiatives implemented
- # of outsourced municipal services
- # of research studies performed by strategic partners
- # of services reviewed for privatization
- % of revenues to expenditures
- % of savings from outsourced services
- % of suppliers fulfilling their agreements
- Cost reduction per year as a result of outsourcing
- Procurement Processes
- Stakeholders Collaboration
- Develop Technology
- Justice
- Adjudication & Dispute
- # of restitution ordered
- # of sentencing per year
- % of appeals heard within 45 days of receipt of request
- % of appeals proposed decision issued within 65 days
- % of contractor registration decisions issued within 14 days
- % of decisions issued within 14 days of Board hearing
- % of decisions issued within 14 days of Board review
- % of decisions not appealed to district court
- % of pretrial evaluations completed within 45 days
- % of proposed decisions issued that were affirmed
- Average age of pending unemployment insurance cases
- Board of Paroles
- Counsel Legal Services
- # of convictions
- # of final rulings upholding challenged notices of action
- # of training sessions conducted
- % of claims acted upon within 35 days
- % of closed economic fraud investigations
- % of customer satisfaction response of good or better
- Average claim processing time
- Cost per hour as a % of outside counsel cost per hour
- Rate of completion of professional standards investigations
- Criminal & Juvenile
- # of open vehicle theft cases
- # of possession of drugs/drug paraphernalia
- # of repeat offenders - other felonies
- # of transportation of drugs cases
- # of vehicle theft cases charged
- # youth served
- % field audits without major findings
- % of violence or weapons involved
- % of youth served in the community
- Average jail sentence (days)
- Average length of probation (months)
- Average prison sentence (months)
- Average utilization rate of available bed space
- Psychologist/counselor services (hours per week)
- Legal Representation
- % of caseload expectations achieved
- % of caseload performance expectations achieved
- % of challenged Notices of Action on indigent defense claims
- % of indigent defense claims reviewed
- % of public defender cases with ineffective assist of counsel
- %s of cases with final findings of ineffective assistance
- Average processing time for an indigent defense claim
- Prosecution
- Regulation & Compliance
- # of founded dependent adult abuse criminal investigations
- # of license plate reader
- % of actions for noncompliance on informal dispute
- % of applications returned for additional information
- % of economic fraud investigation cases closed
- % of medical aid fraud investigation cases
- % of new business applications submitted
- % of occupational licensees receiving no serious violations
- Amount of cost savings resulting from front-end investigations
- Money value recovered from misspent public assistance
- Ratio of professional licensing investigations completed
- Risk Management
- Victim Services
- Adjudication & Dispute
- Labor
- Employment
- # of citizens currently employed for ten years or more
- # of citizens placed in jobs
- # of days lost through industrial disputes
- # of employed persons aged 15 and over
- # of hours worked per week of full-time employment
- # of hours worked per week of part-time employment
- # of persons employed part-time - Total
- # of public sector employees in different industries
- # of self-employment
- % employment
- % employment growth - Annual averages
- % employment in services (% of total employment)
- Average exit age from the labor force
- Total # of private sector employment
- Total # of public sector employment
- Job Vacancy
- Labor Compensation
- # of hours paid
- Annual net earnings
- Average annual earnings / staff
- Average monthly earning
- Gender pay gap in unadjusted form
- Hourly labor costs
- Labor compensation per hour, total economy
- Labor cost index
- Mean annual earnings
- Mean hourly earnings
- Mean monthly earnings
- Mean monthly hours paid
- Monthly minimum wage
- Tax rate on low wage earners
- Total compensation of employees
- Labor Cost
- # of hours worked and paid per employee
- Coefficient of variation of labor cost
- Direct cost
- Hourly labor cost for temporary staff
- Hours actually worked compared to hours paid
- Hours worked compared to hours paid
- Labor cost, wages and salaries
- Monthly labor cost for apprentices
- Structure of labor cost as % of total cost
- Structure of labor costs (%)
- Temporary staff labor cost, # of employees
- Temporary staff labor cost, # of hours worked
- Total # of hours worked by temporary staff
- Labor Dispute
- Labor Force
- # of active population by sex
- # of adults by age groups
- # of adults with # of children higher than 3
- # of employees by age
- # of employees by size of the enterprise
- # of full-time employment
- # of part-time employment
- # of private households
- # of temporary employment
- % of employed adults having a second job
- % of employed adults working at home
- % of part-time employment
- % of self-employed by age
- % of temporary contracts
- Labor Policy
- Physical Safety
- # of accidents at work
- # of causes and circumstances of accidents at work
- # of factory inspections taken in a year
- # of fatal accidents at work
- # of industrial accidents in a year
- # of labor inspections taken in a year
- # of serious accidents at work
- # of work-related health problems
- % fatal incidence rate
- % incidence rate
- % injuries at work at night work
- % of accidents at work
- % of serious accidents at work by gender
- Average cost per return to work
- Productivity Improvement
- Retirement Transition
- Training Cost
- % of direct cost of CVT courses, by type of direct cost
- Cost of training courses as % of total labor cost
- Cost of training courses per employee
- Cost of training courses per participant
- Cost of training courses per training hour
- Costs of participation in education and training
- Costs of training courses and size class
- Mean amount of money spent by participant on education
- Structure of costs of training courses per participant
- Training Hours
- # of hours in training courses per 1000 # of hours worked
- # of hours in training courses per employee
- # of hours in training courses per employee by sex
- # of hours in training courses per participant
- # of hours spent on training courses
- % of the total hours in external training courses
- % of the total hours in training courses
- % of the total hours in training courses by field of training
- Training Participation
- Unemployment
- # of jobless households with children
- # of people living in jobless households
- % of inactive population
- % of inactive population as a % of the total population
- % of long-term unemployment
- % of population in jobless households
- % of unemployment, female (% of female labor force)
- % of unemployment, male (% of male labor force)
- Average duration of unemployment
- National unemployment rate
- Regional unemployment rates
- Unemployment Insurance
- Vocational Training
- # of participants in VT courses
- % of all enterprises providing VT courses
- % of employees participating in VT courses
- % of enterprises evaluating the effect of VT courses
- % of enterprises not evaluating the effect of VT courses
- % of enterprises with a training plan including VT
- % of enterprises without a training plan including VT
- Enterprises providing VT courses
- Work & Family Life
- # of employed persons can take days off for family reasons
- # of employed persons regularly taking care of other children
- # of employed persons taking time off over the last 12 months
- # of employed persons with arrangements to care for children
- # of employed persons with flexible working day
- Average usual working hours of employed persons
- Working Time
- # of annual holidays
- % of employees with variable working hours
- % of employees working on call
- % of employees working paid overtime
- Average # of actual weekly hours of work in main job
- Average # of overtime hours of employees
- Average # of paid overtime hours of employees
- Average # of usual weekly hours of work in main job
- Average usual working hours of employees
- Mean annual holidays
- Employment
- Military & Defense
- Emergency Management
- # of responders trained in emergency management
- % of emergency management employees trained
- % of five-year security strategy projects funded and initiated
- % of funded public projects are successfully completed
- % of jurisdictions that have recovery plans
- % of local governments that are sustainable for its citizens
- Facility Security & Utilization
- Force Deployment
- % national guard member and dependent processing
- % of armories and facilities stationed and assigned
- % of members successfully reintegrated into employment
- % of members that receive mandatory briefings
- % of members that reintegration back into the civilian life
- % of national guards utilizing educational assistance program
- Military Readiness
- # of aircraft and other pieces of equipment restored
- # of defense force volunteers for community support
- % of fill of qualified and trained air patrol personnel
- % of national guard unit participation
- % of network services availability to users during fiscal year
- % of political subdivisions participation
- % of units available for or serving on federal active duty
- % of units fully trained, equipped, and deployable
- % readiness level of the forward command posts
- % readiness level of the state emergency operations center
- Procedures & Leadership
- Training & Exercises
- # of participants reached through special community events
- % of available training periods scheduled
- % of available training periods utilized
- % of compliance with army standardized training requirements
- % of local government exercises completed as required
- % of physical exercises completed as required
- % of units conducting training year of force generation cycle
- Veterans Affairs
- # of counseling referral education completed
- # of counties participating in veterans programs
- # of educational assistance grants to war orphans
- # of grants provided to severely injured veterans
- # of home grants provided to veterans
- # of museum visitors
- # of veterans, spouses and dependents receiving assistance
- % of nursing home facilities that have veterans
- Total # of bonuses to eligible veterans
- Emergency Management
- Municipalities
- Accountability & Transparency
- # of annual service reports published on time
- % budget variance
- % documented existing standards and codes used
- % enforced non smoking policy in public buildings
- % enforcement of existing standards
- % financial self sufficiency
- % of issued municipal governance regulations
- % of projects completed on-time
- % of required IT systems in place
- Building Inspection
- Cleanliness & Safety
- # of cleanups
- # of complaints about unsafe activities
- # of graffiti calls
- # of graffiti clean-ups
- # of lights installed
- # of safety and security related calls
- # of safety and security related complaints
- # of warrants executed
- % of citizens satisfied with cleanliness
- % of citizens satisfied with public toilets accessibility
- % of poles repainted
- % of sidewalks meeting aesthetic standards
- % of worn signs replaced
- % reduction / elimination of homeless sites
- Average response time to calls
- Quality of life monitor index
- Community Facilities
- # frequency of services
- # of building rehabilitations
- % completion of spatial data components
- % increase in green area per capita
- % increase in waste processing capacity
- % of citizens waiting on lands allocation waiting list
- % of green areas per capita
- % of non smoking policy compliance
- % of parks project completed
- % of public buildings enforcing non smoking policy
- Community satisfaction rate on beaches
- Community Involvement
- # of community participation rate in municipal events
- # of effective community initiatives implemented per year
- # of local institutions involved in community forums/meetings
- # of major corporate social responsibility initiatives
- # of outreach activities to increase community’s awareness
- % civic participation in the local area
- % of customer complains resolved in pre-determined time
- Community Services
- # of conducted programs of outreach activities
- # of conducted town hall meetings
- # of corporate social responsibility initiatives
- # of new municipal services
- # of sewer main backups/Km
- # of solid waste collection/Ton
- # of solid waste disposal/Ton
- # of storm and wastewater/Km
- # of water tests done / year
- % of cities with municipality area services coverage
- % of communities covered by municipality services
- % of municipality services offered online
- % rehabilitation for all areas served by municipality
- Customer satisfaction rate for services offered
- Water main breaks/Km
- Knowledge Sharing
- # of conducted research and development studies
- # of international municipal conferences held
- # of knowledge sharing initiative
- # of knowledge tours
- # of memberships in international knowledge centers
- % completion of knowledge sharing system
- % increase employees' participation in suggestion scheme
- % of knowledge management system completed
- % of knowledge sharing system in place
- % of management and database systems implemented
- Land
- # of crusher plant and fallen stock incinerator
- # of land use billable hours
- # of land use hours per total # of applications reviewed
- % increase the life of landfill by divert the construction waste
- % of complete review of all land use projects within 120 days
- % of eligible citizens with access to land
- % of eligible people with titled land
- % of land applications processed within the agreed time frame
- % of land of country covered by updated administrative maps
- % of title deeds processed within the agreed time
- Government land action cost
- Outsourcing
- # of customer services delivered within SLAs
- % of guidelines and manuals published
- % of municipal services outsourced
- % of municipal services outsourced reduced operational cost
- % of outsourced contracts covered by SLAs
- % of satisfaction with quality of outsourced services
- % outsourced services provided by more than one supplier
- % saving from outsourced services
- Total reduction in operating costs through outsourcing
- Policies & Regulations
- % completion of financial regulations for municipal governance
- % completion of municipal governance regulation
- % completion of real estate regulation
- % completion of the enforcement monitoring system
- % implementation of the new organizational structure
- % of enforcement monitoring system to be in place
- % of necessary standards and codes updated and adopted
- Public Housing
- # of dwelling/houses
- # of house as per # of bedrooms
- # of new dwellings started
- # of outstanding applications
- # of permanent dwellings started in a year
- # on land and housing waiting lists
- % completion the short term detailed plans
- % support of the infrastructure for the housing facilities
- % urbanization growth
- Average # of residents per public house
- Average length of time of applications have been pending
- Urban population (% of total population)
- Recreation Services
- # of acres of city property managed
- % accessibility to existing local community facilities
- % community satisfaction with municipal recreation services
- % of citizens surveyed rating appearance of parks as good
- % of maintenance of public parks
- % of municipal facility clients rating facility cleanl
- % of on-time construction of new parks projects
- % of parks constructed as per the urban master plan
- % of residents with access to parks and open spaces
- % of secure clean, beautiful beaches with services
- % of services delivered within SLAs
- Road Service
- # of public convenience sites provided by the authority
- % creation of new internal road networks
- % of areas with accessible road networks
- % of communities with direct access to local roads
- % of missed collections put right by the end of the next day
- % of road networks achieving volume to capacity ratio
- % of roads fully meet specifications
- % pedestrian crossings for people living with disabilities
- % street lighting columns inspected for structural condition
- Public satisfaction with the roads in the region
- Urban Development
- # of public awareness campaigns per annum
- # of waiting list for land distribution
- % compatibility of detailed plans with the urban master plan
- % completion of solid waste management project phases
- % completion of underground storm water & irrigation maps
- % increase per capita green area
- % of completed detailed plans
- % of internal roads as per safety standards
- % of master and urban plans completed
- % of sea front areas in coastal cities
- % projects aligned with the urban master plan
- Public satisfaction rate
- Tourist satisfaction rate
- Accountability & Transparency
- Pension Management
- Asset Management
- # of approval of asset allocation by the board each year
- # of updated governance framework
- # of updated policies and procedures approved
- % approved performance and monitoring framework
- % of approved compliance monitoring system
- Asset Allocation - cash and Deposits (in %)
- Asset Allocation - land and Buildings (in %)
- Benefit Payments
- # of millions of dollars of assets under management
- # of participants
- # of retirees and beneficiaries currently receiving benefits
- % customers satisfied with payment service
- % of applications processed in 3 days
- % of e-payment system completed
- % of member info requests to actuary in 5 days of request
- % of payments on time
- Amount of adequate absolute income at retirement
- Benefit increase rate per year
- Ratio of income level post-retirement to pre-retirement
- Replacement rate for the median pensioner
- Customer Services
- # of partnering program developed and adopted
- % calculations completed accurately the first time
- % member records analyzed & updated
- % of payments within 10 days of notification date
- % of payments within 30 days of trigger date
- % of termination events notified within 5 working day
- % of web services enhancement completed
- % quality management model implemented
- Fund Investment
- # of members in pension funds
- % funding by government
- % invested in superior long-term risk-adjusted returns
- % of fund’s fiduciary role validation exercise conducted
- % of non-autonomous pension funds
- Actual investment return exceeds actuarial discount rate
- Employees' contributions, in % of total contributions
- Minimum actuarial rate of return
- Pension contributions as a share of GDP
- Pension funds: total expenditure on pensions
- Pension funds: total investments
- Pension funds: total pension contributions
- Total investments broken down by currencies
- Total pension fund
- Policy & Legislation
- Asset Management
- Population
- Demography
- # of live births
- # of private households by size
- % of female population aged 15 and over
- % of married population
- % of population aged 15-74
- % of population aged 65 and over
- % of unmarried population
- % of widowed population
- Average # of resident children in the family
- Average age of mother
- Crude birth rate
- Crude rate of net migration
- Deaths by age
- Divorced population by age
- Women per 100 men
- Fertility
- Marriage & Divorce
- Migration & Asylum
- # of acquisition of citizenship
- # of active population by citizenship
- # of asylum applications
- # of asylum by citizenship
- # of asylum decisions pending
- # of decisions on asylum applications by citizenship
- # of foreign workers by citizenship
- # of immigration by age
- # of immigration by country of previous residence
- # of new # of asylum applicants
- # of resettled persons
- % of asylum rejections
- % of non-national workers by citizenship
- Population by citizenship - % of foreigners
- Mortality
- # dying between exact ages
- # left alive at given exact age
- # of deaths by age
- # of deaths by month
- # of deaths by sex
- # of infant mortality
- Average life expectancy at age 65
- Infant mortality rate
- Life expectancy at 60
- Life expectancy at age 65, by gender
- Life expectancy at birth, by gender
- Probability of dying between exact ages
- Probability of dying by sex and age
- Total person-years lived above given exact age
- Demography
- Prison Management
- Administration
- % change in dollars spent due to waste reduction
- % change in resources allocated due to waste reduction
- % of food requirements produced through prison farms
- Admin. support positions as a % of total agency positions
- Administrative support costs as a % of total agency costs
- Annual occupancy rate
- Cost of inmate litigation by issue
- Cost per meal per offender
- Total cost of correctional facilities maintenance
- Community Corrections
- # of court-ordered collected from offenders
- # of monthly personal contacts with offenders
- # of offenders that successfully complete their sentence
- # of successful rehabilitations and early releases
- % of timely delivery to court
- % of value of community service provided to local communities
- Three-year felony reconviction rate
- Total of court-ordered amounts collected from offenders
- Inmate Education Skills
- # of inmates in mandatory literacy programs
- % of inmates in literacy programs who score above 6th grade
- % of inmates needing special education programs
- % of inmates who complete mandatory literacy programs
- % of inmates who complete vocational education programs
- % of inmates who successfully complete education program
- Average increase in grade level achieved by inmates
- Inmate Health Services
- # of health care grievances that are upheld
- # of offender deaths and/ serious Injuries
- # of sexual violence occurrences in institutions
- # of staff serious injuries
- # of suicides per 100000 inmates in correctional facilities
- % of facilities passing clinical audits
- % of health care grievances that are upheld
- Health care costs per inmate
- Mental health cost per day per inmate
- Physical health cost per day per inmate
- Offender Control
- # of court findings for constitutional rights violations
- # of deaths or serious injury whilst in police custody
- # of disturbances/ serious incidents
- # of escapes from police custody
- # of offender deaths not from natural causes
- # of prison population
- % of release plans completed for inmates released
- % of technical violations resulting in Jail / prison
- % of workload calculated demand per FTE staff
- % utilization of all available bed space
- Average time payment of jail subsidy
- Average time taken to clear offences reported
- Prison population as % of capacity
- Parole Deliberations
- Parole Executive Clemency
- Parole Revocation
- Parole Work Release
- Probation Supervision
- Public Service Work
- Rehabilitation
- Release Assessment
- Risk Identification
- Security & Operations
- Substance Abuse
- Administration
- Public Finance
- Accounting
- % of claims not requiring pre-audit processed within 3 days
- % of deductions processed by required due dates
- % of non-general fund money paid for unemployment claims
- % of offset matches released to the liability within 45 days
- % of paychecks rewritten per pay period
- % of required accounting reports completed timely
- % of unemployment claims reimbursed within 30 days
- Budgeting
- % growth in dollar value of grant application
- % of accurate property valuations on file
- % of agencies that submit budget on time
- % of bill summaries/legislative action completed by deadline
- % of city government rates certified
- % of city requests for budget materials that are accurate
- % of city requests for budget materials that are timely
- % of county budget annual report delivered accurately
- % of county budget annual report materials delivered on time
- Budget variance
- Central Assessments
- Deficit & Debt
- Debt by currency of issue
- Debt securities issues in all currencies
- General government debt
- Government deficit/surplus
- International debt securities
- Public balance
- Quarterly government debt
- Quarterly non-financial accounts for general government
- Social security funds debt
- Total central government debt
- Total derivatives
- Equalization
- Financial Management
- % of cash flow resources borrowed from internal funds
- % of ease of access to loans
- % of received federal funds obligated and expended
- % return on average short-term cash holdings
- Average commercial banks prime lending % rate
- Bank capital to asset ratio %
- Bank credit stock to residents
- Bank non-performing loans to total gross loans %
- Cash surplus/deficit (% of GDP)
- Deposit insurance coverage % of GDP per capita
- Employees' social security contribution rate
- Government budget surplus/deficit (% of GDP)
- Net foreign assets (current LCU)
- Revenue, excluding grants (% of GDP)
- Total general government debt (% of GDP)
- Financial Operations
- # of receive unqualified audit opinion
- Average # of days from requisition submitted to purchase order
- Average # of days to close quarter in financial system
- City bond rating (Moody's)
- Customer service ratings "very good" to "excellent”
- Local tax revenues from delinquencies and detection work
- Tax returns billed per FTE
- Financial Performance
- % accuracy of budget forecasts
- % development of budgeting process and reports
- % deviation of total budget against plan
- % Internal financial reports submitted and published on time
- % of budget variance
- % of deviation from final approved budget to actual spending
- % of the real spending rate from the approved budget
- % reports submitted on-time to the external entities
- % return on average short term cash holdings
- % variance between actual and planned operating budget
- Fund annualized return
- Financial Planning
- # of capital projects and subprojects per project manager
- # of major special projects
- % Initiated major maintenance projects
- % of projects completed within budget estimates
- Major maintenance cost per square foot
- Variance of budget monitoring report at projecting expenditures
- Variance of budget monitoring report at projecting revenues
- Fiscal policy
- % of diversification of revenues
- Average budget performance as % of GPD
- Capital adequacy ratio
- Consumer price indices
- Consumer price inflation (%)
- Fiscal balance in % of current GDP
- General government gross financial liabilities
- Government net borrowing/net lending
- Highest marginal tax rate, individual rate (%)
- Lending interest rate (%)
- Total tax revenues (% of GDP)
- National Accounts
- # of banking transactions
- # of financial transactions
- % changes in volume
- Banks' balance sheet assets and liabilities
- Foreign official reserves
- Gross value added
- Gross wages and salaries
- Household expenditure per inhabitant
- Monetary gold in fine troy ounces
- National accounts detailed breakdowns by industry
- Net saving
- Nominal holding gains/losses
- Total consumption expenditure of households
- Public Expenditure
- % of annual approval rate of all submitted policy advice
- % of budget of strategic initiatives cost analyzed in details
- Current taxes on income
- General government expenditure (% of GDP)
- General government gross fixed capital formation
- General government output
- Social benefits paid by general government
- Total expenditure on health
- Total law, order and defense expenditure
- Total public expenditure on health
- Total public social expenditure
- Revenue & Taxes
- # of contingent & evaluation reports completed
- % of environmental and labor taxes in total tax revenues
- % of net debt collected within 90 days
- % of tax revenues received by electronic funds transfer
- % of utilization of electronic filing Program
- % of utilization of the e-file services system
- % tax collected
- Amount of economic impact generated ($ millions)
- Gross operating surplus
- Income, saving and net lending / net borrowing
- Taxes on goods and services
- Taxes on income and profits
- Taxes on production and imports
- Taxes on the average worker
- Total amount recovered for clients
- Total general government revenue
- Risk Management
- Support & Aid
- Accounting
- Regional Development
- Attract & Retain Talent
- # of career management offices set up across the region
- # of international education curriculum in region
- % completion of housing program design
- % decrease in land allocation time
- % of citizens with university degrees
- % satisfaction of stakeholders with access to jobs
- % trainees satisfaction with technology courses
- Average # of residents per room
- Literacy rate
- Women IT skills literacy rate
- Communication
- # of events & activities attendees
- # of events participation per year
- # of feedback from readers
- # of magazine copies distributed among residents
- # of out reach surveys done
- % completion of the process of setting up regional portal
- % completion of the process of setting up regional radio
- % completion of content & design stage of regional magazine
- % satisfaction of events & activities attendees
- Community Development
- # annual population growth
- # of active population
- # of private households by economic activity
- # of private households with children
- % households with broadband access
- % of employed persons aged 15 and over
- % of households with access to the Internet at home
- % population growth
- % satisfaction of resident on community enablers
- Average income of households
- Average primary income of households
- Gross value added at basic prices
- Total active population by international migration
- Education & Health
- # of available beds in hospitals
- # of deaths due to cancer
- # of deaths due to ischaemic heart diseases
- # of deaths due to transport accidents
- # of dentists per 1000 citizens
- # of doctors per 1000 citizens
- Regional differences in # of physicians, large regions
- Regional differences in age-adjusted mortality rates
- Regional differences is basic educational attainment
- Regions with the highest tertiary education attainment
- Effective Infrastructure
- # of road related accidents
- # of traffic safety campaign completed
- % completion of bus franchise
- % completion of highway revamp plan
- % of transport needs covered in transport master plan
- % satisfaction of residents with the progress on highway
- % satisfaction of residents/businesses on the network service
- % stakeholder's satisfaction on to highway safety
- Road network connectivity index
- Regional GDP
- Dispersion of regional GDP per inhabitant
- Disposable income of private household
- Gross domestic product (GDP) at current market prices
- Index of regional GDP per capita, small regions
- Range in regional GDP per capita, small regions
- Real growth rate of regional GDP at market prices
- Regional gross domestic product (millions)
- Regional gross domestic product (per inhabitant)
- Regional Labor Market
- Attract & Retain Talent
- Safety & Security
- Alcohol Control
- Ambulance Services
- # of EMS services requests/unit responses generated
- % of citizen overall satisfaction with EMS
- % of first responder agencies with access to IT system
- % of life threatening calls responded to less than 10 Minutes
- % of local jurisdictions with interoperable communication
- % of patients delivered to a hospital and discharged alive
- % of patients delivered to hospital with a pulse
- Community Confidence
- # of community police officers
- # of discussion forums held by police
- # of negative media messages
- # of public awareness campaigns
- # of reports on police performance issued
- # of victims served by grant funded programs
- % community perception of safety
- % of citizens' concern for human caused disaster
- % of citizens concerned about natural disaster
- % of people who have confidence in police services
- % of public satisfaction with community police members
- % public satisfaction of police ability to resolve problems
- Community Safety
- # of campaigns
- # of dogs/cats euthanized per 1,000 population
- # of high threat level alerts
- # of officers trained in critical incident command
- # of response times for a crisis-related incident
- # of thefts reported
- % citizen satisfaction with 911 emergency services
- % of animal owner compliance/enforcement
- % of repeat incidents of domestic violence
- % perceptions of anti-social behavior
- Crime rates per 1,000 population
- Controlling Crime
- # of arson incidents
- # of assault with injury crime rate
- # of bicycle theft
- # of consumer fraud or corruption
- # of conventional victimization
- # of crime reports taken by patrol
- # of crimes committed per 1,000 population
- # of downtown offenses
- # of homicides in cities
- # of motor vehicle theft
- # of motor-cycle theft
- # of police officers
- # of property crimes
- % change in crime rates
- % increase in detected criminal cases
- % of crimes cleared
- % of recorded offences cleared
- % reduction in crime rate
- Criminal Investigation
- # of arrests by the investigative division
- # of criminal investigations worked by the investigative division
- # of judges per 100,000 residents
- % of cases investigated resulting in conviction
- % of cases involving fires - suspicious
- % of criminal cases devices which are resolved
- % of major investigations resolved
- Resolution rate of criminal offenses
- Value of contraband seized by the investigative division
- Criminalistics Laboratory
- # of service requests older than 30 days
- % accuracy rate for all criminal lab work
- % for all criminal history information processed
- % of medical examinations completed same day
- % successful completion by analysts of proficiency testing
- % successful completion of at least one training event
- Average lab-wide turn-around time on cases closed (days)
- Critical Assets Risks
- # of detail hours
- % decrease of security incidents
- % of assets that have been categorized
- % of assets that have been identified
- % of completion of project
- % of risk management units with information fusion capability
- % of security audits passed successfully
- % of site security plans completed
- % of staff with risk management duties who pass training
- Drought
- # of back-flow preventers/valves on residential structures
- # of contingency plans for firefighting
- # of education programs on cross-contamination
- # of identified opportunities in future water conservancies
- # of in drought plans to minimize fish and wildlife impacts
- # of water conservation policies for low flow plumbing devices
- % of fire department decreased water pressure and supply
- % of tertiary developed or extended water supply system
- % reduction of water system losses
- Drug Control
- # of functioning county education programs
- # of interdiction investigations
- # of major drug trafficking organizations disrupted
- # of narcotics arrests
- # of pharmaceutical diversion investigations
- % of agencies addressing drug use and related crime
- % of drug investigations resolved
- % of past month illegal drug use
- % of resources from sources other than grants
- % of students self reporting current drug use
- % of students self reporting current tobacco use
- Earthquake
- Expansive Soil
- # of administrative procedure to check for expansive soils
- # of builders apply for permits to build on expansive soils
- # of building on dangerous expansive soils
- # of educated builders on appropriate foundation types for soils
- # of investigations done on construction of new foundations
- # of provided techniques that can mitigate foundation damage
- # of repair on facilities with evidence of soils-related damage
- % of facilities with expansive soils-related damage
- Total cost damage of buildings on expansive soils
- Extreme Heat
- # identify public events scheduled during the hotter times
- # of assists in installing window air conditioners
- # of community education campaigns on heat-related illness
- # of community hotlines for extreme heat-related information
- # of extended hours at designated community facilities
- # of funds given families to help offset utility bills
- # of outdoor workers and other at-risk populations
- # of promotions of urban vegetation
- # of public facilities that can function as cooling shelters
- # of standardize protocols for high-risk weather
- # of utility shutoffs during extreme heat conditions
- Fire & Rescue
- # of annual fire inspections
- # of certified firefighters
- # of community fire alarm systems in place
- # of controlled burns done per year
- # of emergency preparedness audiences reached
- # of fire hydrant meter backflow preventers
- # of firefighters receiving “live fire training”
- # of installed water booster near the water tower
- # of primary fires and related fatalities
- # of residential fires per 100,000 persons
- # of secondary water supply systems
- % of fires confined to room of origin
- % of incidents where travel time is 4 minutes or less
- Average time to respond to emergency
- Fire death rate per 100,000 population
- Fire Safety Inspections
- # of boiler and pressure vessel inspections conducted
- # of elevator and escalator inspections conducted
- # of investigations of fire-resistant materials for buildings
- % of electrical installations inspected
- % of electrical licenses issued within 10 working days
- % of health care facility inspection reports
- % of plan reviews completed within 60 calendar days
- % of required school and college fire inspections completed
- Median turnaround time of plans after complete submission
- Flood & Dam Failure
- # of acquire accurate flood plain maps
- # of adopted fee-in-lieu of on-site detention ordinance
- # of amended floodplain regulations
- # of contingency plans for terrorist attacks on local dams
- # of critical facilities elevated or flood-proofed
- # of identified flooding problems within the community
- # of inadequate bridges
- # of programs to clean local streams of debris and waste
- % of inventory done of inadequate bridges
- % of residents who know about flood mitigation alternatives
- % updated hydrology and hydraulics for Dams
- Fugitive Apprehension
- Hailstorm
- Hazardous Materials
- # of community hazardous materials illustrations in schools
- # of community-wide public awareness
- # of designated hazardous materials route through community
- # of developed plans for police and fire department
- # of hazardous materials illustrations through media
- # of hazardous materials illustrations through police
- # of pipeline routes and materials transported in the pipelines
- # of trained dispatchers in the use of response programs
- % of hazardous materials emergency equipments
- Intelligence Information
- # of databases held/managed
- # of individuals enrolled in e-mail notification service
- # of officers completing training school
- # of studies and evaluation projects complete
- % e-authentication across population
- % of accurate submission & identification of fingerprints
- % of population in jurisdictions reporting data
- % of records validated with in three months of initial entry
- % products delivered on or before target date
- % time radio network available for voice communication
- Lightning
- # of burned overhead electric power lines
- # of constructed lightning rods
- # of designated facilities and schools as storm spotting
- # of educated people in the community a
- # of insurance companies offer homes with lightning protection
- # of needed surge protection in existing critical facilities
- # of provided educational demonstrations
- # of provided lightning injury and damage prevention materials
- # of provided surge protection and backup power generators
- # of utilities that provide lightning prevention
- # of warning systems that monitor lightning strikes
- Planning
- % of counties participating in the mutual aid compact
- % of funded public assistance projects
- % of jurisdictions that have mitigation plans
- % of local government that is sustainable for its citizens
- % of local jurisdictions compliant with national incident system
- % of municipalities participating in the mutual aid compact.
- Police
- # of accidents investigated
- # of cases with fingerprint evidence processed
- # of citations issued
- # of felony arrests by patrol
- # of gang family interventions
- # of vehicle stops performed
- # of warrant arrests by patrol
- % of citizens satisfaction with neighborhood policing
- % of conviction of matters listed for trial
- % of guilty pleads before trial
- % of investigations finalized within x days
- % of positive stop and searches
- % of search warrants issued that resulted in arrest
- % of total police personnel on active crime duties
- Police Support
- # of implemented police security policy
- # of issued strategic threats assessment report
- # of trained officers to be crises negotiators
- % compliance with police security policy
- % increase in effectiveness of system utilization
- % increase staff availability to respond to incidents
- % of operational staff with radios
- % of police sites with appropriate access control
- % of system availability (uptime)
- % of user satisfaction
- % satisfaction rate of police support
- Port & Vessel Operations
- Preparedness & Readiness
- # of developed debris management plan
- # of developed emergency response procedures
- # of developed public schools emergency plans
- # of emergency equipments for emergency response teams
- # of enhanced 911 centers
- # of hazard public information and awareness programs
- # of message boards for travelers
- # of supply kit given during severe weather season
- # of weather-warning systems for highway travelers
- % of at-risk and vulnerable populations
- % of installed street addresses on all buildings and curbs
- % of updated GIS to include public utility infrastructure
- Regulate Private Security
- Road Safety
- # of children killed or seriously injured in traffic accidents
- # of commercial vehicle inspections
- # of motorists assisted
- # of pedestrian fatalities per 100K population
- # of people killed on the roads
- # of people seriously injured on the roads
- # of traffic accident investigations opened
- # of traffic violations per capita
- # of vehicles found to exceed the speed limit
- % of alcohol involved crashes with fatality
- % of child safety seat usage
- % of drivers and front seat passengers using seat belts
- Tornado & High Wind
- Training & Education
- # of public school classes receiving instruction
- # of students attending CPR courses
- # of training hours
- % increase of staff satisfaction in training
- % increase the average training days / per staff
- % of departmental policies reviewed
- % of employees assessed as fully qualified
- % of student registrations fulfilled to provide training
- % the rate of staff satisfaction with training
- Mean rating of courses by course participants
- Total # of certifications issued
- Weapon Permit
- # of compliance inspections performed
- # of concealed weapon/firearm licenses issued
- # of days required to process a weapon permits
- # of days required to process nonresident weapon permits
- # of investigations performed
- # of responses to inquiries
- # of weapon/firearm licensees with prior criminal histories
- % of concealed weapon/firearm licenses issued within 90-day
- % of inquiries responded to within 2 business days
- % of license revocations initiated within 20 days
- Winter Storm
- # of contingency plans for responding to power outage
- # of critical structural "snow load" on flat-roofed facilities
- # of provided public awareness campaigns on ice damage
- # of provided trimming of trees to reduce power outages
- % of educated public on the dangers of carbon monoxide
- % of upgraded equipment for combating ice storm
- Social Development
- Children & Youth
- # of child and youth development workers trained
- # of children’s centers
- # of placements of looked after children
- # of reported child abuse cases / year
- # of young inventors supported
- # of youths receiving training in small scale business
- % of breastfeeding at 6 – 8 weeks from birth
- % of children cared only by their parents
- % of children in poverty
- % of children who have experienced bullying
- % of children with at least one hour of care
- % of schools providing access to extended services
- % under 18 conception rate
- Average # of weekly hours of formal care
- Rate of permanent exclusions from school
- Family Lifestyle
- # of divorced persons
- # of local interest sites cultural family heritage
- # of new senior citizen community centers
- # of single parents
- % of adults with above average incomes
- % of divorce cases
- % of divorced persons
- % of household lack of a telephone
- % of household with leaking roof
- % of parents with post-secondary education
- % of single parents
- % unable to face unexpected financial expenses
- Average # of rooms per person
- Average hours/day mother spends with her kids
- Households Expenditure
- Average consumption expenditure of private households
- Average housing cost
- Mean consumption expenditure by age
- Mean consumption expenditure by degree of urbanization
- Mean consumption expenditure by employment status
- Mean consumption expenditure by income quintile
- Mean consumption expenditure by type of household
- Mean consumption expenditure of private households
- Housing
- # of assist low income home buyers
- # of first home buyers
- # of mortgages purchased
- # of multifamily units developed or preserved
- # of new low income housing units per year
- # of new shelter beds funded
- # of transitional housing units
- # of units designated for persons with HIV/AIDS
- Average apartment price (per square meter per year)
- Average apartment rent (per square meter per year)
- Total amount of housing trust fund
- International Migration
- Migration & Employment
- Employment rates of foreign-born population: high education
- Employment rates of foreign-born population: intermediate
- Employment rates of foreign-born population: low education
- Employment rates of native-born population: high education
- Employment rates of native-born population: intermediate
- Employment rates of native-born population: low education
- Unemployment rate of native-born men
- Unemployment rate of the foreign-born men
- Unemployment rate of the foreign-born women
- Unemployment rate of the native-born women
- Non-Profit Organizations
- # of nonprofit arts and cultural organizations
- # of recognized neighborhood associations
- # of registered non profit organizations
- % attendance at community and sporting events
- % citizen perception community ratings
- % of community support for nonprofit organizations
- Non-profit organizations revenues
- Resident volunteer rate
- Total donations to community organizations
- Population Growth
- # of home based medical services
- % distribution of the population into rural regions
- % distribution of the population into small regions
- % distribution of the population into urban regions
- Index of geographic concentration of population
- Population growth rates
- Regions with the highest population density in the country
- Total fertility rates
- Poverty & Inequality
- % difference of poverty rate
- % employment of disabled persons
- % of adults with below average incomes
- % of inequality reduction
- % of residents living in poverty
- % people at persistent risk of poverty
- At risk of poverty rate after social transfers
- At risk of poverty rate of elderly people
- Average of household disposable income
- Children in poverty where no parent is working
- Income inequality: Gini coefficient
- Median earnings for full-time employed individuals
- Poverty rate of children
- Social Inclusion indicators
- Recreation Services
- # of girls up to age 18 who participate in sports activity
- # of visits to recreation services programs
- # of women who enroll in fitness facilities
- % of clients who actually went to sports community clinics
- % of community services rating programs as good or above
- % of cost recovery for merit programs
- % of households that have visited a park in the last year
- % of youth and their parents rating programs as good or above
- % of youth who actually went to one sports community clinics
- Cost per youth service visit
- Senior Citizens
- # of home-based medical sponsored services
- % of 65+ year-olds in the total population
- % of elderly population by country
- % of residents caring for elderly relative
- % of senior citizens below the poverty level
- At-risk-of-poverty rate for pensioners
- At-risk-of-poverty rate of older people
- Ratio of population aged 65 and over to the total population
- Relative median income ratio (65+)
- Social exclusion rate
- Social Protection
- # of citizens on cash transfer schemes
- # of citizens receiving fertilizer and seed
- # of informal sector workers on social security scheme
- # of street children reintegrated with families and communities
- % of cases of sexual and gender based violence
- Total expenditure on care for elderly
- Total expenditure on pensions
- Total expenditure on social benefits
- Total expenditure on social protection
- Total social protection expenditure
- Total social protection receipts
- Strong Community
- # of participations in regular volunteering
- # of sponsored university students
- # of use of public libraries
- # of visits to museums and galleries
- % citizens engagement in the arts
- % of adult participation in sport and active recreation
- % of civic participation in the local area
- % of volunteer retention
- % overall/general satisfaction with local area
- Gini index
- Women Capabilities
- # of female students in university as % of total students' #
- # of female workforce
- # of newly established SME projects run by women
- # of sectors with gender disaggregated data bases
- # of women has assisted in participating in relevant activities
- # reached by awareness campaign
- % declarations and conventions domesticated
- % of women with titled land
- % women in decision making positions
- Female work force as % of total workforce
- Youth & Substances Use
- Youth Awareness
- Youth Correction
- # of mentors who stopped working with the program
- # of months of service for all mentors
- # of new parents served
- # of new youth served
- # of program youth exhibiting desired
- # of service hours completed
- # of youth who exited the program
- # of youth who had first meeting
- % of families satisfied with program
- % of program youth exhibiting desired
- % of youth complying with the aftercare plan
- % of youth satisfied with program
- Average tenure length of mentors
- Total # of days from assignment to first meeting
- Youth Education
- # of enrolled students in religious School
- # of enrolled students in School
- # of graduates of vocational training programs
- % achievement of 2 or more A-C grades in Science
- % achievement of 5 or more A-C grades in English and Math
- % of special educational needs achieving 5 A-C
- % of youth who prefer to speak other than national language
- % reduction of children drop out of schools
- Ratio of boys to girls at primary school
- Secondary school persistent absence rate
- Youth Health
- # of medals won in international competitions / year
- % obesity in primary school age children in reception
- % obesity in primary school age children in year 6
- % of people who use tobacco
- % of school healthy lunches
- % of students who report feeling better about themselves
- % of youth who smoke
- % who planned to take steps to improve their health
- Youth delinquency rate
- Youth inactivity rate
- Children & Youth
- Sports
- Football Clubs
- International Sports
- Parks & Recreation
- Professional Athletes
- Sport Participation
- # increase of citizen population participating in sport
- # volunteers supporting the sport
- % increase of elderly adults (over 65) participating in sport
- % increase of family sport participation on a monthly basis
- % increase of female population participating in sport
- % increase of male population participating in sport
- % increase of non-citizen population participating in sports
- % increase of population participating in sport
- % increase of the special needs group participating in sport
- % increase of younger adults (under14) participating in sport
- Sport Teams
- Sports Activities
- Sports Clubs
- # gym capacity
- # of registered sports
- # of registered sports clubs
- # of sport types offered by registered sport clubs
- # of sports represented annual school championships
- # of sports stadium capacity per million population
- # qualified coaches actively providing coaching in the sport
- % accredited clubs within the sport
- % increase in sports volunteers from last year
- % of citizens registered in sports clubs
- Total investment in exercise equipment
- Sports in Schools
- Stock Exchange
- Domestic Debt Market
- Economy Growth
- # of listed domestic companies
- % of stock traded turnover
- Average value traded on stock market / per day
- Increased # of listed securities
- Stock market capitalization (in USD billions)
- Stock market liquidity (%)
- Stock market price index
- Stock traded as % of GDP
- Stock traded turnover ratio
- Total stocks value traded as % of GDP
- Value traded on stock market (USD, Bn)
- Value-traded-ratio divided by stock price volatility
- Equity Market
- Institutional Participation
- Internal Process
- Investment Products
- Market Intermediation
- # of brokers operating as market makers
- # of brokers providing the service of portfolio management
- # of institutions/brokers providing the service of research
- # of stock traded per year
- % change in market index, trend over time
- % of clearing segmentation project completion
- Average # of stock traded per day
- Regulations
- # of rules on Foreign Direct Investment FDI
- % compliance with IOSCO principles (Rank)
- % compliance with World Federation of exchanges (WFE)
- % of Business impact of rules on Foreign Direct Investment
- % of execution of rules and regulations initiatives
- % of execution of the regulatory framework initiatives
- % of prevalence of foreign ownership
- % of property rights including financial assets
- Corporate governance compliance Index
- ETFs trading value as % of total cash equity market
- Trading value of institutional investors in stock exchange (%)
- Social Responsibly
- Telecommunication
- Information Services
- Network Management
- Public Television
- # of cumulative kids ages 2 to 11 using public television
- # of individuals and families who support public television
- # of K-12 and adult literacy hours broadcast in a given year
- # of subscribers accessing daily, weekly weather forecasts
- # of total contacts with businesses
- # of total local production hours
- # of unique viewers that use broadcast services a week
- # of viewer awareness and engagement initiatives conducted
- % of time transmitters are on-air
- Cumulative # of teachers and students who use public TV
- Telecom Services
- # of international calls
- # of media firms per 100,000 people
- # of mobiles per 1,000 people
- # of operators and service providers
- # of radio stations per 100,000 people
- # of SMS (Short message service)
- # of telephone lines per 1,000 people
- # of TV stations per 100,000 people
- # of wireless PCs per 1,000 people
- % e-Commerce via Internet
- % increase access to ICT services
- % invoices issued by the 15th of each month
- Average prices of telecommunication
- Average revenue per user (ARPU)
- Average usage per telecom user (AUPU)
- Broadband penetration rate
- Tourism
- Economic Benefits
- % increase contribution to Employment (%)
- % increase contribution to GDP
- % increase in investment by tourism industry
- % of increased restaurant revenues
- % tourists entered through airports
- % visitors growth rate
- Leisure tourist # per year
- Total expenditure on tourism trips
- Tourism receipts (as a % of GDP)
- Tourist average total spending
- Tourist expenditure - package travel
- Tourist expenditure - total
- Industry Stakeholders
- # of bed places in hotels and similar establishments
- # of bed-places in hotels and similar establishments
- # of bulletin and year book published
- # of establishments, bedrooms and bed places - national
- # of hotels and similar establishments
- # of research topics and viewpoints issued
- % of issues resolved satisfactorily
- Gross utilization of bed places
- Increased occupancy % in hotels
- Monthly use of bed places
- Net utilization of bed places
- Marketing & Promotions
- # of exhibitions attended
- # of international attractions
- # of international promotion offices
- # of MICE bids won
- # of MICE events
- # of national promotion offices
- # of new offices/representation opened
- # of tourists coming from promotion office countries
- # of visitors coming from promoted areas
- # of websites including tourism knowledge sharing
- Total # of tourists who came back again
- UNWTO tourism confidence index
- Regulations & Enforcement
- # classification regulations set for new activities
- # licensing regulations set for new activities/businesses
- # of guest complaints handled
- # of renewal licensing activity available online
- % compliance level with classification standards
- % compliance level with licensing standards
- % compliance with agreed engagement plans
- % of audit risk points reduced
- % of classified businesses inspected
- % of guest complaints handled
- % of licensed businesses inspected
- % reduction of prior year’s audit risk points
- Tourism Jobs
- # of employed persons by full-time / part-time activity
- # of employment in the tourism sector
- # of new enrollments in tourism related programs
- # of total tourism sector workforce
- % contribution to employment
- % increase enrollment levels in tourism college programs
- % increase in employment by tourism industry
- % of total tourism sector workforce
- % tourism employment
- Tourism Products
- # of major attractions
- # of monthly newsletter
- # of new leisure attractions
- # of new leisure attractions developed
- # of new major events and world class events launched
- # of new rooms supplied
- # of presence of major car rental companies
- % of concept studies implemented by private sector
- % of ideas implemented by private sector
- Average # of rooms utilization per year
- Tourist Visits
- # of arrivals in hotels and similar establishments
- # of arrivals of residents and non-residents
- # of nights spent by residents and non-residents
- # of nights spent in hotels and similar establishments
- # of theater days booked
- # of tourism nights broken by month of departure
- # of tourism nights broken geographical breakdown
- # of tourism trips
- # of tourist arrivals
- # of trips broken geographical breakdown
- Average day stay
- Business tourist arrivals per year
- Travel Destinations
- # of attended major tourism fairs
- # of attracted tourists from new markets
- # of extension of business trips recommended
- # of flights from target markets
- # of international MICE Events
- % of destinations with at least 1 daily flight
- % of target market with at least 1 daily flight
- % of visitors not meeting visa requirement
- MICE events # of meetings
- Ranking of country as a niche tourist destination
- Tourist/ visitor arrivals (in thousands)
- Visitor Experience
- # of annual visitor survey conducted
- # of national feedback surveys
- # of repeated visitors
- # of visitor information centers opened and operated
- % completion of the central complaints database
- % of tourist satisfaction
- % of visitor satisfaction with airport services
- % positive attitude of population toward foreign visitors
- Visitor satisfaction ratings
- Economic Benefits
- Transportation
- Air Mail & Goods
- Total air transport of freight at regional level
- Total freight and mail air transport by country
- Total freight and mail air transport by main airports
- Total freight and mail air transport by reporting country
- Total international freight and mail air transport by country
- Total national freight and mail air transport by country
- Total national freight and mail air transport by main airports
- Air Passengers
- # of air passenger transport by main airports
- # of air passenger transport by reporting country
- # of airline fleet capacity (passenger #s)
- # of business flights
- # of passengers moved on flights - domestic
- # of passengers moved on flights - international
- # of tourists and visitors in thousands of airport arrivals
- # of visitors per annum
- Total # of national air passenger transport by country
- Total air transport of goods
- Total air transport of passengers
- Total international air passenger transport by country
- Airport Equipment
- Airport Infrastructure
- Airports
- # of airline cargo capacity (tones)
- # of airports per million population (air capacity indicator)
- # of aviation cargo tons originated and arrived
- # of employment in main airports
- % annual increase in connections
- % of aircraft running on time
- % of airline cancelled/late
- % runway capacity versus aircraft usage
- Airline ranking
- Cargo growth rates
- Total # of carriers at airport
- Total # of routes served at airport
- Total value of cargo shipped
- Marine
- # of bulk flows at sea port in millions of tons
- # of cargo processed per hour
- # of days for vessel turnaround
- # of employment by enterprises
- # of employment in inland waterways transport enterprises
- # of incidents on the water
- # of inland waterway transport enterprises
- # of ridership transit passengers
- # of tonnage/TEUs handled in port
- # of tons of waterway freight originated and arrived
- # of vessels in enterprises
- % completion of maritime sector strategic plan
- % completion of pre-engineering studies
- Average vessel turn around times
- Total of sea transport of goods
- Marine Equipment
- # of inland waterways transport equipment
- # of pushed vessels
- # of self-propelled dumb vessels
- # of self-propelled vessels
- Ship turnaround time at berth and total time
- Total carrying capacity of vessels
- Total load capacity of pushed vessels
- Total load capacity of self-propelled dumb vessels
- Total load capacity of self-propelled vessels
- Total power of self-propelled vessels
- Total power of tugs and pushers
- Marine Goods
- # of break bulk cargo
- # of bulk cargo
- # of containers handled
- # of containers packed/unpacked per employee
- # of gross tonnage of vessels in the main ports
- Gross tonnage of vessels
- Gross weight of goods handled in all ports
- Total # of container transported
- Total # of vessel traffic (trips)
- Total goods gross weight
- Total goods handled in main ports
- Total goods in short sea shipping
- Total goods transport by inland waterways
- Total transport of dangerous goods
- Total volume (in TEUs) of containers handled
- Transport by nationality of vessel
- Volume (in TEU's) of containers transported to/from main ports
- Marine Passengers
- Planning & Integration
- # of miles of trails for public use
- # of network congestion points
- % completion of city transportation mater plan
- % mode split between bus and train
- % mode split between taxi and bus
- % of car share of inland passenger transport
- % of network density (Roads)
- % of quality of air in peak transportation points
- % of road share of inland freight transport
- % reduction congestion delays for forecast traffic
- Ratio of car parking supply / demand
- Total # of commercial vehicles in country
- Total # of passenger cars in country
- Total congestion cost per year
- Transport services % of commercial services export
- Public Transport
- # bus seats km per day (Bus capacity)
- # of public transport kms travelled per capita
- # of public transport vehicle travelled per capita
- # of taxis in peak time
- # of taxis vehicles per 1000 population
- % availability of taxi services
- % increase the modal share of the bus sector
- % of public transport vehicles running on time
- % of special needs populations are actually served
- % overall customer satisfaction level
- % scheduled bus service actually run
- Average fare revenue per day
- Average operating costs per day
- Average passenger expenditure for public transport
- Average time spent commuting in peak time
- Bus services running on time
- Railway Enterprises
- Railway Equipment
- Railway Goods
- Annual national and international railway goods transport
- Annual railway transit transport
- Annual railway transport of dangerous goods
- Annual railway transport of goods in intermodal transport units
- Annual railway transport using container and road/rail
- Total goods transported
- Total international annual railway transport
- Total national annual railway transport
- Total volume of goods transport by rail
- Railway Infrastructure
- Railway Passengers
- # of international railway passenger transport
- # of passengers transported on railways / per day
- # of rail passengers
- # of total passengers carried (million passenger-km)
- Accompanied passenger car railway transport
- Annual national and international railway passenger transport
- Cost of producing a passenger kilometer
- Total rail transport of passengers
- Railways
- # of rail journeys
- # of rail journeys distance
- # of tons of rail freight originated and arrived
- # of total trains (engine)
- # of trains cancelled/late compared to total service
- # of trains running on time as a % of total trains
- % completion of rail transit system plan
- % increase in passenger fares over ten years
- % of railroads density of the network
- % of railroads km in cities
- % on time running
- Customer satisfaction index
- Customer satisfaction rating
- Length of network (in km)
- Total passengers transported/total passenger kilometers
- Volume of cargo transported on railways
- Road Asphalt Repair
- # of asphalt repairs completed
- # of asphalt repairs per 100 lane miles of streets
- # of square feet milled
- Average cost per asphalt repair
- Average cost per cubic yard of concrete used
- Average cost per ton of asphalt used
- Average cost per ton of rock used
- Square feet of repairs made
- Square yards of repair/DLH
- Total contract costs for asphalt repair
- Total cost/ton of asphalt used
- Total direct labor hours/ton of asphalt used
- Road Development
- # of kilometers of roads rehabilitated - paved Roads
- % completion of annual maintenance plan
- % main road centerline-km constructed
- % main road network plan completed
- % network with improved pavement marking
- % pavement markings with acceptable reflectivity
- % priority main road projects developed
- % projects completed (construction contracts awarded)
- % signs improved
- % signs with acceptable reflectivity
- Average network speed during peak periods
- Total investment expenditure
- Total length of side-roads
- Total maintenance expenditure
- Road Driver Services
- # of background investigations completed
- # of driver improvement interviews conducted
- # of driver's license fraud and internal affairs cases investigated
- # of drivers placed out-of-service
- # of makeup alcohol drug awareness program courses
- # of programs audited per year
- % of customers initially served within 30 minutes
- Average % of calls answered within three minutes
- Road Equipment
- # of motor coaches, buses and trolley buses
- # of new registrations of motor coaches and buses
- # of new registrations of passenger cars
- # of new registrations of road tractors, semi-trailers and trailers
- # of vehicles on the road at peak time
- Total load capacity of semi-trailers
- Total load capacity of trailers
- Total lorries load capacity (1000t)
- Road Goods
- Annual cross-trade road freight transport
- Annual road freight transport
- Annual road freight transport by type of cargo
- Annual road freight transport by type of operation
- Annual road freight transport of dangerous goods
- International annual road freight transport of goods loaded
- National annual road freight transport
- National road freight transport
- Quarterly cross-trade road freight transported
- Road sabotage by hauliers
- Total road freight transport
- Road Investigation
- # of commercial vehicle safety inspections
- # of commercial vehicles inspected
- # of fraud investigations conducted
- # of fraudulent document detection training seminars provided
- # of motor carrier safety and hazardous materials regulation
- # of new entrant carrier reviews performed
- % of light fleet into service within time standard
- % of protected highway from damage from overloaded trucks
- Annual % of officers’ crash reports submitted electronically
- Road Public Work
- # of curb ramps constructed
- % of paved lane miles assessed as satisfactory
- % of street with good condition (in km)
- % of the existing roads maintained to meet current needs
- Average pavement rating for residential streets
- Citizen satisfaction % with pedestrian accessibility
- Citizen satisfaction % with road conditions
- Road Safety
- # of accident countermeasures at high-accident locations
- # of accidents /incidents at black spots
- # of initiatives for safety improvement program for buses
- # of road accidents per year
- # of road fatalities per million inhabitants
- # of serious injury on the road per 100,000 population
- % of qualified roads as per safety standards
- % updated road safety transport regulations
- Rate of adherence to road safety
- Rate of adherence to road safety specifications
- Ratio of indirect spending on safety activities
- Road Sweeping
- # of cubic yards collected per 1000 km of streets
- # of equipment hours by type of equipment
- # of lane miles of streets swept per month - total streets
- # of street sweeping complaints
- % customer satisfaction rating for clean streets
- % of customers who rate street sweeping as good
- % of residential streets rated as clean
- % of routes completed on schedule
- % of street miles meeting cleaning schedule
- Average # of miles of streets swept
- Average cost per mile of street cleaned
- Total direct costs for street sweeping expenses
- Roads
- # of car parking spaces per 1000 cars
- % of road roughness
- % of roads exceeding roughness standards
- % reduction in transfer time
- Average # and length of trip per person per day
- Average # of days taken to issue access permits
- Average automobile vehicle miles of travel
- Average pavement condition index
- Average speed on highway in km/hr
- Average time spent commuting per day per person
- Length of roads network (in km)
- Length of roads per 1000 population
- Mean travel time to work in minutes
- Road congestion rate
- Total cost per kilometer to preserve roads
- Safety & Environment
- # of bus safety incidents
- # of metric tons of carbon dioxide
- # of railway victims by type of injury
- % aircraft emissions above standard
- % completion of EHSMS system
- % of Carbone dioxide emissions
- % of methane emissions (kt of CO2 equivalent)
- % safety and security standards reported on-time
- Total CO2 produced
- Total emissions from the public transport
- Transportation Improvement
- # of miles of bike lanes, routes, and trails
- # of neighborhood traffic calming requests received
- # of transportation projects completed
- # of transportation projects under construction
- # of transportation projects under design
- % contribution of the transport sector to employment
- % contribution of the transport sector to GDP
- % of areas achieving concurrency
- % of trips undertaken by various modes of transport
- Design cost at bid award as a % of contract cost
- Air Mail & Goods
- Urban Planning
- Housing
- # of housing units / quarters developed
- # of housing units / quarters rehabilitated
- # of low cost housing units constructed
- # of medium cost housing units constructed
- # of new subdivisions approved
- # of vacant sites 1 acre or larger
- % approved subdivisions by location
- % of building permits by location
- % of population in unplanned urban settlements
- Value of rents accruing to the local authorities from leasing
- Neighborhood Zoning
- Regulations & Standards
- Sustainable Communities
- # of open space and trails
- # of parks and recreation facilities
- # of retail outlets/mm of habitants
- # of total parks and open space
- % of green buildings to total new buildings
- % of land use allocation
- % open space acres
- % proximity of parks to residences
- % proximity of trails to residences
- % residential density by community planning area
- % suitability of housing buildings
- Residential street average pavement rating
- United Development
- # of applied transportation demand management measures
- # of consolidated master schedules published in the quarter
- # of master plans reviewed
- # urban plans completed
- % cities plans completed
- % of developer confidence in the real estate market
- % of development projects inconsistent with urban plan
- % of developments monitored per quarter
- % of land used for planning and zoning
- % of special project teams established within 4-weeks
- % of urban plans completed
- Watershed Protection
- Housing
- Water & Electricity
- Alternative Energy
- # of participants supporting nuclear power activities
- % of commercial energy consumed for each dollar of GDP
- % of electricity generated from renewable energy sources
- % of use of the nuclear reactor
- Governmental expenditure on renewable energy sources
- Ratio of renewable energy consumption to total consumption
- Total electricity generated from renewable sources
- Electricity Consumption
- Electricity Cost
- % electricity fee increase
- Annual residential electric service costs
- Average price of electricity versus international average
- Citizen satisfaction with the amount pay for electricity
- Electricity cost for industrial clients (USD per kWh)
- Electricity price for large industrial consumers
- Electricity prices by type of user
- Total electricity cost for industrial clients
- Electricity Supply
- # of incidents of interruptions in power provision
- % increase in future energy supply
- % of future energy supply adequately ensured
- % of population with access to electricity
- Demand per capita per year
- Electricity consumption Bn kWh/annum
- Electricity consumption per capita (kWh)
- Electricity production Bn kWh/annum
- Supply vs. demand (Power) (unit: MW)
- Total electricity generation by type
- Total imports of electricity
- Total supply of electricity
- Regulation & Compliance
- # of accidents per year reported by electric and gas utilities
- # of cases filed
- # of surveys and reports issued
- % of errata orders issued
- % of orders issued on or before statutory deadline
- % of peak alert days where load is met
- % of petitions for approval of new construction processed
- % of scheduled inspections of utility facilities completed
- Service Improvement
- # for service irregularities
- # of drinking water quality monitoring systems
- # of unsuccessful samples
- % of compliance with standards
- % of electricity operational efficiency
- % quality of water served
- % transmission system availability
- % water distribution system availability
- Investment in millions of annual capital investment
- Water Cost
- % of effectiveness of project spending
- % of revenue collection efficiency
- % tariff and water fee increase
- Average creditor days
- Average debtor days
- Average monthly water bills single family residential
- Average price of water versus international average
- Cost of regulatory service standards
- Cost per property for water
- Remuneration and employment costs
- Total capital expenditure
- Total cost of customer service
- Total operating expenditure
- Water Management
- Alternative Energy
- Agriculture & Food