There are many types of KPI. It is important to keep a balanced perspective by selecting KPIs that cover the breadth and indicate the health of an organization. For example, when a doctor sees a new patient, they will conduct a series of measurements, such as blood pressure, height and weight,...

It is fairly easy to find suitable financial KPIs for an organization, such as a measure of total revenue. But defining KPIs is less straightforward when applied to more subjective or vague areas of a business, such as customer satisfaction or employee development.

In these instances, more...

 Many companies are rediscovering the criticality of measurement as an important management tool. "You simply can't manage anything you can't measure," says Richard Quinn, vice president of quality at the Sears Merchandising Group. In terms of motivation, KPIs do help motivate an...

 A well-designed strategic plan requires establishing of targets that are designed to stretch and push the organization forward in meeting its strategic objectives. One common place to start in setting a target is to look at past performance and current baselines. Past trends can be extended...

 In public sector, there has also been a worldwide interest in the models of so-called “New Managerialism” and “New Public Sector Management”. These models are based on a fundamental concept that public sector organizations can borrow many of the management strategies...

When it comes to business success, there are three key concepts that are often discussed: Corporate performance management (CPM), Strategy execution and HR appraisals.

But what is the difference between these three concepts, and how do they work together to drive business success?

Organizations are somewhat unclear about how they go about selecting techniques to develop their strategies. Some managers rely on what their consultants say. Others default to methods they have successfully applied in the past. The key to success is selecting the right tool for the job. The...

Over the past few decades, many new strategic management methods were introduced to help organizations improve their performance and competitive advantage in the market place. Unfortunately, the majority of these organizations still fail to develop, implement and manage their strategies. This...

 Perhaps it is fairly easy to find suitable financial KPIs for an organization, but this task is not that easy when applied to more subjective or vague areas (i.e. customer feedback, people development, and internal processes). To make KPI selection more systematic, it is recommended first...

Fuzzy strategic objective is a common issue that has to be addressed at early stage. "If you wish to debate with me, define your terms." Aristotle's advice is equally valid for managing organizations. Translating strategy to operation requires clarity and specifics. Defining strategic objectives...